IT Cloud Application Engineer, Live Nation
Office located in Farringdon, London
Entertainment events promoter and producer
Job no longer available
Entertainment events promoter and producer
1001+ employees
Job no longer available
Office located in Farringdon, London
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Practical experience in IT service and support e.g., Active Directory user and device maintenance, incidents and service request management working to SLAs
- Broad IT technical knowledge (infrastructure, desktop, security, compliance (e.g., GDPR, PCIDSS), basic networks and backup/DR
- Hands-on knowledge of new installations of physical hardware and escalation point for troubleshooting from local IT, eg Zoom Rooms
- Knowledge/application of IT service delivery frameworks or project management (eg ITIL v3 Foundation or Prince2 an advantage)
- Practical support knowledge of current operating systems including Windows 10-11 / Mac OS.Support knowledge of applications including (but not limited to) Asana, Box, Envoy, Google Workspace, Lucid Chart, Lucid Link, O365 suite, Okta, OfficeSpace, Slack, Smartsheet, Zendesk, Zoom (Phone, Room, etc) and Zscaler
- Knowledge of Audio-Visual technologies including Zoom, DTEN, IPTV, Digital Signage, & Crestron and working knowledge of Dante Audio. (Preferential)
- Good working knowledge of Microsoft Excel and working with large data sets, eg AD, or application reports
- A positive attitude, with drive for achievement and continuous improvement
- Demonstrates strong service ownership and a proactive attitude
- Self-motivated, enthusiastic, confident, and personable
- Excellent customer/stakeholder relationship skills, including conflict management
- Customer focused, and able to deal effectively with challenging customers
- Flexibility to deal with shifting priorities, high pressure demands and tight timelines
- Ability to learn, understand and apply new technologies in a timely manner
- Adaptable to shifting priorities, high pressure demands and tight timelines
What the job involves
- The Desktop Technology Engineers provides day to day service and support for applications and Audio-Visual technologies deployed across international IT
- They are the point of escalation for key software applications that are maintained by the International IT team. To assist with training implementation to the wider teams in across the international region for any new software that is delivered
- The role requires technical skill to ensure that IT incidents and service requests are being efficiently resolved, with an emphasis on creating a proactive and continually improving environment
- To implement new software, the Cloud Technology team’s responsibility will focus on global settings & troubleshooting, and to keep up-to-date documentation on these systems for the Tier 1 and 2 teams for BAU support
- To ensure that our estate is compliant to recognised security standards including GDPR, PCIDSS and CIS through reporting and delivery of improvement plans agreed with IT leadership
- To assist in the management of hardware technologies that accompany the cloud applications, eg Zoom Rooms, from consultancy to implementation and escalation at its highest level
- This role is based in the London offices, but may occasionally require support visits to other locations within the LNE global business
- Resolve tickets (IT incidents and requests) according to LNE procedures
- Ensure that ticket queue for Live Nation Entertainment customers is actively managed to ensure correct ticket prioritisation and to minimise backlog
- Act as an escalation point for service exceptions
- Create & maintain documentation for core applications across all tiers of support
- Engage in problem management to analyse service characteristics/trends and thus propose and deliver service improvement
- Onboard AV and application technology changes. (This may include travel both domestically and internationally)
- Maintain and troubleshoot applications, AV solutions & end user configuration at an enterprise level
- Act as the final point of escalation for managed applications, supporting the wider IT team for troubleshooting from an end-point perspective
- Ensure desktop technology compliance with LNE standards and policies
- Participate in projects relating specifically to Cloud Technology applications and audio-visual
- Regularly monitoring the application stack and assistance with the creation of automated monitoring where possible
- Assist in the production of reports (both automated and manual) on metrics such as application usage and usage by cost centre
Salary benchmarks
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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