IT Helpdesk, Optimove

Salary not provided

AWS

GCP

macOS

Linux

Azure

Windows

Ubuntu

Powershell

Slack

Active Directory

Junior level

London

4 days a week in office

Retention automation software

Job no longer available

Retention automation software

201-500 employees

B2BArtificial IntelligenceMarketingSaaSAutomation

Job no longer available

Salary not provided

AWS

GCP

macOS

Linux

Azure

Windows

Ubuntu

Powershell

Slack

Active Directory

Junior level

London

4 days a week in office

201-500 employees

B2BArtificial IntelligenceMarketingSaaSAutomation

Company mission

To help marketers drive measurable growth by autonomously transforming customer data into actionable insights, which then power thoughtful customer communications, at scale.

Job

Company

Role

Who you are

We are looking for an energetic self-starter and problem-solver with strong technical skills, interested in working with and learning from the best
This role is ideal for someone who has recently completed a degree or is in the early stages of their career and is eager to grow within the right team and in the right direction
1-2 years of IT or Helpdesk experience in a tech environment ideally
Tech-savvy with a good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve technical issues
Proficiency in English with excellent communication skills
Experience with Windows 10/MacOS troubleshooting and desktop support, Active Directory, Office 365, understanding and troubleshooting network and VPN issues
Basic security knowledge (GPO, RBAC) – Group policy object
Experience with Azure AD, Conditional Access, and Intune/Jamf
Experience with Exchange Online, and SharePoint Online
PowerShell scripting - an advantage
Familiarity with GCP and AWS - an advantage
Familiarity with Linux (Ubuntu, CentOS) - an advantage
Outstanding organizational and time-management skills
Customer-oriented and an adaptable team player

What the job involves

The IT Helpdesk plays a key role in maintaining & managing the entire set of laptops and servers in the office, installing new technologies and tools, and helping move the company to the next level
Serving as the main contact for employees seeking technical assistance over email, Slack, and physically waiting right next to you
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next relevant tier
Record events and problems and their resolution
Follow-up and update employees on status and information on relevant issues
Assisting the DevOps team with various projects
Identify and suggest possible improvements to procedures

Salary benchmarks

Our take

When communicating to their existing customers, organizations need to take into account customers’ past, present, and future to maximize loyalty, retention, and lifetime value. Optimove is a marketing platform that equips companies with actionable insights by using both historical and predictive data to help them find out who their customer is and what they are doing.

The company works with hundreds of brands, which include Dollar Shave Club, SodaStream, Papa John's, and Staples. It has also built key partnerships with leading technology platforms, such as Facebook and Shopify to collect more data.

Optimove faces competition from multichannel marketing hubs such as Salesforce Marketing Cloud, and its challenge will be to continue differentiating itself. It currently does so, as well as with its various acquisitions and integrations, by segmenting customers and identifying different personas in real-time using its AI-led orchestration of multichannel campaigns.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

10% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (1 round)

Sep 2016

$20m

EARLY VC

Total funding: $20m

Company benefits

Stock option plan
Family and pet friendly
Company social events
Diversity and inclusion initiatives
Equal opportunity employer
Work from home opportunities

Company HQ

Midtown East, New York, NY

Leadership

Pini Yakuel

(CEO)

Having studied at Tel Aviv University, Pini worked as a Product Manager at NGG Global Consulting for 2 years before co-founding Mobius Solutions in August 2006. He left his role as CEO there to found Optimove in February 2009, working as CEO since.

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