Strategic Finance Manager, Intercom
$156.8-182.2k
+ Equity (RSU's)
More information about location
2+ days a week in office
The modern customer communications platform
Open for applications
The modern customer communications platform
1001+ employees
Open for applications
$156.8-182.2k
+ Equity (RSU's)
More information about location
2+ days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Bachelor's degree in Economics, Finance, Computer Science Engineering, or related field
- 5-8 years of experience with increasing responsibility with ideally a mix of investment banking, private equity, management consulting and FP&A
- Ability to comfortably handle ambiguity and make decisions
- Effective problem solving and analysis skills, combined with impeccable business judgment, strategic thinking
- Effective communication and presentation skills to deliver findings of analysis and recommendations to stakeholders
- Intermediate level of SQL expertise required to be self sufficient in extracting, analyzing, and reporting out on summarized data structures
What the job involves
- We are seeking a Strategic Finance Manager to shape our long-term growth strategy
- Strategic Finance ensures that Intercom makes sound business decisions
- In this role, you will lead cross-functional efforts to evaluate the financial impact of the company’s near- and long-term strategic initiatives, collaborating with the broader FP&A and operational teams to integrate insights into financial plans
- Your modeling of financial scenarios and performance metrics will assist our leaders in ensuring delivery of sustainable high impact outcomes
- You will collaborate with business teams across the organization, such as Product, Engineering, Sales, Growth, and Marketing, on a variety of strategic projects
- You will own the development of financial models for budgeting, forecasting, and long-range planning related to strategic initiatives, including new product development and launches, product pricing, partnerships, and other new revenue opportunities
- As the end-to-end Finance project manager for all strategy-led projects, you will review project briefs, model research findings, and help form strategic recommendations
- You will demonstrate strong executive presence and the ability to clearly communicate compelling insights and business outcomes to senior executives and finance business partners
- You will independently lead modeling financial outcomes for 0->1 projects. In doing so, you are detail oriented but are able to think broadly and bring structure, creativity, and financial acumen to problem solving
- You will assist in the preparation of materials for the board of directors and investor relations
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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