Senior Product Manager, Parloa
Analytics
Conversational AI platform
Open for applications
Conversational AI platform
201-500 employees
Open for applications
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 7+ years of Product management experience, at least 3 of which were in analytics, data analysis or similar product environment
- Bachelor's degree in business, economics, mathematics, computer science or related fields
- Strong analytical and strategic skills: Ability to identify significant opportunities in the analytics space and develop products that leverage data to deliver unique insights and value
- Strong stakeholder management skills: ability to drive work effectively across multiple stakeholder groups (internal departments, own teams, external partners and customers) in a B2B enterprise context
- Experience in setting strategic product direction and translating complex concepts into actionable plans
- An entrepreneurial mindset and “ownership attitude”, the drive to always look for and deliver improvement opportunities in the product, your team and the organisation
- Strong communication and presentation skills
- Proficiency in analytical tools, such as Looker, PowerBI, Tableau, SQL etc
- Excellent English skills; German is a plus
What the job involves
- As a Senior Product Manager for Analytics Products (f/m/d)*, your primary role will be to oversee the development and market launch of innovative, data-centric products empowering Parloa’s market leading AI customer service solutions
- As product manager you will work in a cross-functional team of Engineering, Data, and Design, as well as with Customer Experience, Sales and Marketing, to translate our customer needs into successful products
- Drive product development: lead the ideation, technical development, and launch of analytics solutions across a range of Parloa’s products. Establish clarity on the product strategy, aligning your product goals with business outcomes
- Manage product lifecycle: define and analyze metrics that inform the success of products. Prioritize product features and manage the roadmap to align with strategic goals. Coordinate schedules and development activities, working closely with engineering teams to deliver high-quality results
- Lead user-centric discovery and research: Conduct user research and usability studies to refine product features based on user feedback in close collaboration with the design team. Regularly engage directly with customers to identify and understand key problems, ensuring that the solutions developed deliver real value
- Build strong stakeholder relationships: Develop and maintain strong relationships with all stakeholders, from team members to executive management. Communicate effectively across teams to ensure transparency and alignment on product development progress and outcomes
- Analyze market data and customer and partner feedback to identify market opportunities
Application process
- Recruiter video call → Expert interview(s) → Meeting the team → Founder interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64.9m
SERIES B
Mar 2023
$21.1m
SERIES A
Total funding: $90.2m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 25 more jobs at Parloa