Sales Systems Product Manager, ServiceTitan
$124.4-166.4k
Offers annual bonus and equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$124.4-166.4k
Offers annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- The ideal candidate is a proactive communicator and critical thinker with a strong background in business analysis, process improvement, and sales technology, comfortable navigating ambiguity in a fast-paced, evolving environment
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical or business field
- 7+ years of relevant experience, ideally within SaaS business operations or product management supporting sales, with a strong understanding of the sales customer journey
- Proven experience in creating process maps, writing clear and concise technical user stories, documenting business requirements, and leading User Acceptance Testing (UAT)
- Deep understanding of sales business systems and the ability to apply best practices to drive process and system improvements aligned with organizational goals:
- This includes deep platform knowledge of Salesforce Sales Cloud and other relevant Salesforce Clouds (Service Cloud, CPQ, etc.), its declarative capabilities (Flow, Process Builder, Workflow Rules, Validation Rules), data model, security models (Profiles, Permission Sets, OWD), reporting and dashboards, and potentially integrations with other systems
- Ability to perform basic configuration/admin tasks, such as creating custom fields, objects, reports, and dashboards, to prototype solutions or assist administrators in sales systems. Salesforce Administrator or Business Analyst certification is a plus
- Excellent cross-functional communication skills (both written and verbal), with the ability to explain complex problems clearly to stakeholders at all levels
- Strong project management and organizational skills, with the ability to effectively prioritize across shifting priorities, recurring responsibilities, and high-impact projects
- Analytical mindset with the ability to interpret business information and make sound decisions in areas of expertise
- Exceptional data literacy with a proven ability to analyze sales performance data, identify trends, and translate insights into data-driven product decisions and recommendations to optimize sales outcomes
- Proficiency with Salesforce reporting and dashboards, and experience with sales analytics tools, is highly desired
- Understanding of system integrations and their implications for data flow and synchronization within the sales tech stack
- Familiarity with Agile tools such as Jira, Azure DevOps, or similar for managing backlogs, sprints, and tracking work
- Self-starter with critical thinking skills, strong problem-solving ability, and the ability to work independently with minimal supervision
What the job involves
- ServiceTitan is looking for a strategic, detail-oriented Lead Business Analyst to join the Corporate Engineering team
- With a focus on Sales initiatives (Salesforce Sales Cloud), this role is crucial in partnering with our sales leaders to evolve and scale the strategy behind our sales processes
- Lead efforts to streamline and automate sales processes
- Leverage your expertise in sales systems, KPIs, and data-driven decision-making to solve complex challenges and deliver scalable solution
- Partner with sales leaders to define and champion the business vision and roadmap for sales-centric platforms and tools
- Lead efforts to review, assess, and improve Enterprise & Corporate Sales Processes, translating strategic objectives into actionable requirements and user stories to ensure timely delivery of high-impact solutions
- Collaborate with sales leaders and stakeholders on key projects, including the Fintech Sales Process and the migration of our Green business into ST processes
- Define and track key performance indicators (KPIs) relevant to sales initiatives to evaluate the success of implemented solutions, leveraging data-driven insights to drive continuous improvement
- Lead User Acceptance Testing (UAT) efforts to ensure solutions meet business needs and function as intended
- Analyze and document current and future state sales workflows using process mapping to identify areas for efficiency and automation
- Prioritize and manage a backlog of sales process improvements and enhancements, ensuring alignment with overall sales strategy and business value
- Manage ad-hoc and Business-As-Usual (BAU) requests from sales stakeholders, ensuring timely and effective resolution by evaluating priority, impact, and level of technical effort, while providing good, better, best solution options
- Collect user feedback and analyze post-launch usage data to inform ongoing enhancements and drive adoption within the sales organization
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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