Research Manager, Etsy
Quant Team
$149-193k
eCommerce platform for handcrafted goods
Job no longer available
eCommerce platform for handcrafted goods
1001+ employees
Job no longer available
$149-193k
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- The ideal candidate will have 5+ years experience in product and user research, and has directly managed researchers before, ideally at a dual-sided marketplace
- You have 1+ years previous research management experience developing and motivating an impactful UX research team, and enjoy mentoring others on how to progress in their careers
- You have extensive knowledge of the survey development process, and are comfortable giving feedback on questionnaires, sampling plans, and data analysis methodologies
- You are comfortable managing technical-focused contributors, advising on approach and helping translate expert into business intelligence
- You care deeply about understanding customer needs and delivering the best experience for them
- You lead by example, and have track record of influencing product decision-making with inspirational, action-orientated and high quality research
- You balance rigor and speed-to-learning, and guide your teams on research plans and methodologies that do the same
- You triangulate data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs
- You are a connector and build excellent internal and external relationships with key partners
- Experience with parts of our tool set preferred: Looker, Displayr, R, SPSS, Python, basic SQL / database querying
What the job involves
- As a Research Manager for the Quant Research Team at Etsy, you will manage our team of quantitative-focused researchers, who focus on survey methodologies to support Etsy Product Org goals
- You will work in partnership with the Quant team and our research leadership team to develop processes to maximize impact as we continue to grow
- Reporting to a Research Director
- Lead a team of quantitative-focused user researchers, mentoring them in their craft, prioritization and career development
- Guide researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researcher
- Apply agile research techniques and explore new ways to deliver rich insights in a fast paced environment
- Assign and delegate project responsibilities, and help hold our team accountable to prioritizing work and hitting key goals
- Collaborate and communicate in a way that amplifies the voice of our research team and customers
- Recruit and hire outstanding researchers and facilitate their onboarding experience
- Along with the Director, develop our survey research discipline, providing leadership and taking an active role in the development and maintenance of our “toolkit,” documentation, process, and roadmap
- Directly contributing to our Research team’s strategy and focus areas
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. A hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers created significant discontent amongst sellers. Despite this, Etsy continues to connect artists and consumers, attracting shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 31 more jobs at Etsy