Customer Success Director, Jacquard

£65-70k

Plus bonus

Senior level

London

1-5 days a week in office

Jacquard is a purpose-built tooling for on-brand messaging that resonates wherever people are.

Job no longer available

Jacquard is a purpose-built tooling for on-brand messaging that resonates wherever people are.

21-100 employees

B2BArtificial IntelligenceProductivityMarketing

Job no longer available

£65-70k

Plus bonus

Senior level

London

1-5 days a week in office

21-100 employees

B2BArtificial IntelligenceProductivityMarketing

Company mission

Resonate Everywhere is the big idea at the heart of our brand. It’s a promise about what we deliver: the ultimate benefit of our messaging. It’s a belief that we champion to the world’s biggest brands. It’s customer-centricity in action. And it is a north star for our own brand and communications. Charismatic, never dull. Adaptable, never static.

Job

Company

Role

Who you are

You are organised and strategic in your approach to work
You are results-oriented and dedicated to your customers' success
Building strong relationships and rapport comes naturally to you, and you excel at communication
You are confident in delivering presentations
You thrive in a fast-paced environment and can adapt quickly
You are driven, self-motivated, and dependable
5+ years of experience in Customer Success/Account Management MarTech (SaaS)
Knowledge and understanding of digital marketing landscape is a must
CEP/ESP background is highly desirable
Proven ability to build relationships with Senior to Executive stakeholders
Strong track record of customer retention rates

What the job involves

The Customer Success Director will be responsible for strategic management of their key accounts at Phrasee
You will nurture relationships with strategic customers, aiming to become a trusted advisor and cultivate active Phrasee champions and executive sponsors within each account
You'll closely collaborate with clients to ensure the successful adoption of Phrasee's technology, aligning it with their business objectives
You'll serve as the central conduit for customer adoption, usage, and partnering with commercial owners for account growth
Collaboration with internal and external customer teams and partners demands strong project and time management skills, proactivity, a thirst for learning, and operational efficiency
As a team player, you'll challenge processes to enhance efficiency and strive for team excellence through collaborative teamwork within a global function
Your confident and strategic approach will involve creating strategic plans, conducting workshops, and hosting business review meetings to support customers in achieving their goals
You will be the voice of the customer, managing communication about customer health risks and taking responsibility for mitigation, while also identifying and capitalising on growth opportunities
You will oversee the entire customer cycle, from onboarding and adoption to reporting and renewals for your accounts
Full ownership and accountability for your customer portfolio
Immerse yourself in the dynamic Content AI space, continuously expanding your knowledge
Proactively anticipate and resolve issues
Utilise your commercial acumen to identify account growth opportunities
Develop and manage customer account plans with a focus on goals, actions, and timelines
Become a subject matter expert in front of both customers and peers

Salary benchmarks

Our take

In today's world, the right copy is crucial for brands looking to attract and retain attention. Jacquard excels in this area, not only by generating subject lines at thousands of times the speed of humans but also by predicting their effectiveness. This allows users to access high-performing copy that resonates with their audience.

Jacquard is purpose-built for creating on-brand messaging that resonates across platforms. Calibrated by language experts, it generates trusted content at speed and scale, helping top brands drive sustained affinity by leveraging the power of generative AI.

Going forward, the company aims to expand its product range and reach more customers worldwide. The recent launch of its deep learning-powered language optimization tool, Jacquard X, enables marketers to optimize language in real-time. With these innovations, Jacquard is poised to deliver unmatched copy solutions that support the evolving needs of global brands.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Aug 2018

$4m

SERIES A

Jul 2016

$1.4m

SEED

Total funding: $5.4m

Company benefits

We strive to create a fun, friendly, and comfortable working environment
We believe a good work-life balance is essential
We're in this business for the long haul. We give our team time to think and to do things right
Our team is a democracy. Everybody has a voice in how things are done
We offer a competitive salary and benefits, but most importantly, a chance to work for a young, scale up company with and an amazing team and culture, and a cutting-edge product that actually shows the value of AI!

Company HQ

City of London, London, UK

Leadership

Daniel Head

(Co-Founder & CEO)

28 years of experience leading high-growth teams in various technology sectors, industries and geographies, for startups and global enterprises.

Share this job