Senior Strategy & Operations Manager, MANUAL
Obesity
+ Stock option plan
3-5 days a week in office
Digital clinic for hormonal imbalance, obesity, hair loss and more
Be an early applicant
Digital clinic for hormonal imbalance, obesity, hair loss and more
201-500 employees
Be an early applicant
+ Stock option plan
3-5 days a week in office
201-500 employees
Company mission
To extend the healthy years of many lives focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
Role
Who you are
- This role is ideal for someone who is deeply customer-obsessed, data-driven, and excited about building one of the most compelling propositions in the obesity treatment space
- 7–10+ years of experience in strategy, operations, product, or growth, ideally in healthcare, consumer, or digital businesses
- Proven experience launching or scaling customer-facing initiatives, with a bias toward action and ownership
- Strong commercial acumen – you’re confident with pricing strategy, financial models, and defining performance metrics
- Deep empathy for patients and passion for delivering exceptional, human-centred healthcare experiences
- Experience running cross-functional initiatives across product, clinical, marketing, and legal teams
- Familiarity with recent AI developments and their application to operational or care delivery improvements is a plus
- Clear, structured communicator and analytical thinker who thrives in fast-paced environments
What the job involves
- We are looking for a Senior Manager, Strategy & Operations - Obesity to take ownership of top priority initiatives in one of the most impactful categories in our business
- This person will play a critical role in shaping and scaling our obesity offering - improving the patient journey, refining our commercial and product approach, and driving sustainable growth in this fast-evolving space
- You will lead cross-functional initiatives across pricing strategy, product enhancements, commercial definition, and partnerships - all with a laser focus on improving the lives of our patients
- Solve strategic problems: Use first-principles thinking to diagnose root causes and define bold solutions across the obesity category, from acquisition to long-term patient engagement
- Customer obsession: Regularly engage with patients to understand their needs, pain points, and expectations. You will be the voice of the customer in every obesity-related initiative
- Define and execute commercial strategy: Own pricing, margin, and commercial levers for the obesity business. Identify opportunities to increase LTV and improve patient outcomes
- Drive product and feature improvements: Collaborate with product, clinical, and tech teams to define and ship enhancements that address patient feedback and drive measurable impact
- Lead partnerships: Explore and deliver strategic partnerships to complement our obesity care pathway – including diagnostics, lifestyle support, or pharmacological innovations
- Build with precision: Operate at both strategic and executional levels – from shaping category vision to owning implementation plans with high attention to detail
- Instil operational excellence: Build scalable systems and processes that deliver high-quality, cost-efficient care at scale
- Learn and iterate: Translate data into insights and rapidly act on learnings to improve our approach
Salary benchmarks
Our take
MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.
Manual works to remove the stigma around health problems such as obesity, hormone imbalances and menopause through teleconsultations, testing, regular check-ins and a range of tools, supplements and medications to treat common issues like poor sleep, hair loss, erectile dysfunction and skin conditions. Originally focused solely on men's health, the service led a shift in attitudes among its customers, with about half the men using the service to treat more than one condition, indicating that they're not just seeking help for the worst health issue that they're experiencing. Since, then it has opened its services to all genders with a hope to sift attitudes on a wider variety of health issues.
Manual has raised an impressive amount of capital, most recently in 2024. This funding is being used to expand its reach and enhance its services, particularly focussing on treatments for hormonal imbalance, obesity, and hair loss.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"Over my last year at Manual, I've worked on many products to help improve the men's health space. The projects I've worked on here have been some..."
Funding (last 2 of 3 rounds)
Sep 2024
$39.4m
EARLY VC
Mar 2021
$30m
SERIES A
Total funding: $74.4m
Company benefits
- Generous stock option plan
- Office snacks, Tuesday breakfast & Thursday lunches
- One annual company off site in Europe and quarterly social events
- Fitness & wellness benefit with Wellhub
- Electric Car Scheme
- Employee Discount
- Join one of the most promising scale ups in the healthtech space at a pivotal stage
- Enhanced workplace pension contributions
- Cycle to Work Scheme
- £400 per year learning & development budget with Learnerbly
- Private medical insurance
Company values
- We embrace the journey together: We recognise that we’re better together as one inclusive team; we support and challenge each other whilst looking after our health and the people all around us. We stay positive and always take the time to celebrate our successes
- We put our patients at the heart of what we do: We care deeply about our patients, our work improves their lives. We are bringing their voice into every action we take. We're obsessed with solving their health problems. We're always looking for ways to raise the bar and go the extra mile for each and every one of them
- We are owners: We own the decisions we make and follow through with what we say we’re going to do. We commit, and agree to disagree, so that we can get things done. We do what we say thoroughly and well, feeling proud about our work
- We make it happen: We have life changing ambition! We thrive on our mission and the challenges it presents. We're bold on what we can achieve and make brave decisions to get there; we're go-getters, doing today not waiting for tomorrow as we strive to realise our vision
- We improve each and every day: We’re eager to learn, we're incredibly curious, and forever seeking ways that we can continue to grow. We don't over-analyse the theory, we constantly iterate to improve. We passionately believe that daily improvements lead to more meaningful impact and results
Company HQ
Bermondsey, London, UK
Articles
Leadership
George Pallis
(CEO)Experienced marketer. Previous Global Head of Marketing at Deliveroo and Head of Performance Marketing at TransferWise.
Diversity, Equity & Inclusion at MANUAL
- Diversity and Inclusion at MANUAL is about fairness. It's a fabulous virtuous circle and we are fusing on:
- Conversations - we are creating a common language via initiatives such as our monthly Tea & Learns, our IWD spotlight on our incredible female-identifying employees, our ongoing celebrations…
- Learning - we are offering D&I trainings catered to our needs such as unconscious bias, psychological safety, mental health support...
- Measurement - we are proud of our 93%+ favourable responses in our monthly pulse confirming that everyone feels welcomed and all voices are listenned to at MANUAL.
- Culture - we are feedback-driven culture, we are humble and love to learn from each other!
- We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and potential termination.
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