IT Support Engineer Lead, Forge
$108-120k
Plus annual bonus
2-3 days a week in office
Stock market for private companies
Be an early applicant
Stock market for private companies
201-500 employees
Be an early applicant
$108-120k
Plus annual bonus
2-3 days a week in office
201-500 employees
Company mission
To power an accessible, liquid , and transparent private market.
Role
Who you are
- 5+ years of IT support experience in a fast-paced, dynamic environment, including 3+ years in a Lead or Level 2 role
- Deep expertise with MDM platforms (Intune, Kandji) and endpoint management
- Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach
- Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale
- Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls)
- Demonstrated success in mentoring junior IT staff, managing escalations, and improving helpdesk workflows
- Familiarity with VoIP and A/V systems configuration and troubleshooting
- Excellent communication and documentation skills, with the ability to translate technical concepts for non-technical users
- A mindset focused on security, automation, and continuous improvement
- Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication
What the job involves
- The Forge IT Operations team designs, builds, and maintains the corporate technology infrastructure that powers our people and systems
- We’re seeking a highly skilled and proactive IT Support Engineer Lead to provide advanced technical support, strategic guidance, and hands-on leadership across our distributed workforce and helpdesk operations
- In this role, you will oversee the deployment, configuration, and optimization of hardware and software solutions while ensuring reliability, security, and scalability
- You’ll play a key role in designing and implementing performance enhancements, streamlining IT operations through automation, and guiding the team toward best-in-class service delivery
- Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across macOS, Windows, and SaaS platforms
- Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience
- Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained
- Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management
- Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V conferencing solutions to enable seamless collaboration
- Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives
- Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption
- Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows
Our take
Corporate stock options are a competitive advantage for companies wishing to attract and motivate top talent. The option of early liquidity proves to be an enticement, especially when startups tend to postpone going public for so long.
Forge offers companies, their employees, investors, and institutions a means of selling their shares in a pre-IPO stock market, allowing private shares to be traded as freely as public company shares. Forge aims to standardize and bring speed to trades in the private market.
Big rivals include Carta and the Nasdaq Private Market, while others such as EquityZen, Zanbato, and Industry Ventures also pose threats. To strengthen its position in this bustling marketplace, Forge is focused on partnerships and new products; launching products such as Forge Intelligence, its first data product, and Forge Company Solutions. And expanding its global reach through partnerships with Wells Fargo Securities and Deutsche Börse.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2021
$150m
LATE VC
Jan 2019
$35m
SERIES B
Total funding: $238.5m
Company benefits
- Medical, dental, and vision
- 401k plan, life insurance, HSA and FSA, and pre-tax mass transit and parking benefits
- Equity for all employees
- New parent leave and generous time off
- Education, training, and mentorship
- Team lunches, employee interest groups, and company celebrations
- Employee-led resource groups, volunteering, and community service
- Rewards & Recognition
- Healthy snacks, drinks, and weekly lunches when in the office
Company HQ
Financial District, San Francisco, CA
Leadership
Kelly Rodriques
(CEO)Former CEO of Pensco and Founder of Operative Capital. Previous Operating Partner with Ignition Growth Capital and CEO of Blowtorch Entertainment. Successfully started and co-invested with accomplished venture capitalists in early-stage technology companies. Serves as a board member and advisor to several growth companies in technology-enabled service sectors.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Forge