Tier 2 Customer Support, AtoB
Payment infrastructure for the logistics industry
Posted today
Payment infrastructure for the logistics industry
101-200 employees
Posted today
101-200 employees
Company mission
To facilitate fair, smooth, and quick capital movements within transportation and logistics industries by developing modern and transparent payment tools for drivers.
Role
Who you are
- Proven experience 2-4 years in a support or account management role. Big+ for financial, transportation/3PL, fleet fuel card, telematics/ELD or factoring experience
- You understand the transportation world and dynamics between shippers, brokers, carriers and drivers. Further, you wish to make the lives’ our our professional fleets and professional drivers easier
- Superior phone work as well as written and verbal communication skills
- High level sense of prioritization
- Zendesk experience a plus
- Bilingual (Spanish) a plus
- Highly adaptable, coachable, proactive, happy and driven
What the job involves
- As a Tier 2 Customer Support agent, you will use your expertise to resolve issues, clear roadblocks, and proactively identify developing incidents in order to keep fleets moving
- Your primary responsibility is to build trust by engaging with our carriers, ensuring their successful adoption and continued satisfaction with our products and services
- This role requires a proactive and carrier-centric approach, with a focus on both outbound calling during special projects and process/SOP development which others can follow
- Managing a daily queue with the group
- Outbound calls to high value customers and special programs
- Working cross department to develop best practices
- Team building, so as to strengthen connections intra-deparmentally
- Maintaining a space at your home free from distraction during business hours
- Generating SOPs and Macros as we work to build out our playbooks
- Sharing knowledge, skills and best practices with the team
- Identifying areas where we can future-proof
- Keen sense of retention and advocacy
Our take
The complications of payments within the trucking and transportation industry are immense, with drivers and companies having to deal with fees, spending limits, and credit scores every day. Drivers must also frequently deal with the costs associated with repairs, insurance, and road tolls, and this can quickly become difficult to manage for both drivers and employers.
AtoB is setting out to change this. The company develops payment infrastructure for trucking and transportation industries, providing drivers with fuel cards that offer truck stop and gas station discounts, without service fees or credit score checks. In addition to these employee benefits, the company also provides fintech solutions for transportation employers to track their drivers' transactions, set spending limits, and gain insights into financial inefficiencies.
There has been growing investment into digitising the transportation sector, which makes for a competitive market. That said, AtoB has raised impressive funding which will support the expansion of innovation efforts and its continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2024
$65m
SERIES C
Aug 2022
$77.5m
SERIES B
Total funding: $165.7m
Company benefits
- Remote within US/Canada
- Unlimited PTO
- 401(k) matching
- Competitive equity
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Vignan Velivela
(Co-founder & CEO)Co-founder and CEO of Prajaloan from 2015 to 2017. Experience as Software Engineer for Cruise.
Harshita Arora
(Co-founder)Experience as Technical Consultant for Redwood City Ventures. Also founded Harshita Apps in 2017.
Tushar Misra
(Co-founder)Global Business Analyst and Regional Operations Manager for UberEATS India & South Asia and Central & South America from 2015 to 2018. Experience as Co-founder and CEO of Grido Inc.
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