Renewal Specialist, 15Five
$60-80k
OTE
+ Equity
Continuous performance managment software
Be an early applicant
Continuous performance managment software
501-1000 employees
Be an early applicant
$60-80k
OTE
+ Equity
501-1000 employees
Company mission
To create highly-engaging, high-performing oranizations by helping people become their best selves.
Role
Who you are
- Demonstrated success managing high-volume renewal or commercial portfolios, including contract negotiation and retention ownership
- Genuinely love the craft of sales!
- Strong executive presence and negotiation capability, with the ability to lead commercially complex renewal discussions
- Proven ability to prioritize effectively using data and risk indicators in fast-paced, high-volume environments
- Ability to orchestrate cross-functional internal resources to resolve customer risks and stabilize renewal outcomes
- Experience leveraging automation, AI-driven tools, and modern GTM systems to scale customer engagement
- Adaptability in dynamic, fast-changing environments, navigating ambiguity while maintaining execution consistency
- Thrives in startup environments, energized by building, scaling, and shaping long-term company potential
- Ability to accommodate early-morning or after-hours meetings minimum 4 days a week is a must due to support efforts across various time zones
What the job involves
- The Renewal Specialist protects and stabilizes retention across a high-volume portfolio of primarily unowned and scaled accounts, ensuring predictable renewal execution through a risk-prioritized, data-driven system.
- By leveraging AI-enabled insights, automation, and targeted outreach, the Renewal Specialist proactively identifies churn risk, leads negotiations, manages stakeholder relationships, and ensures customers are renewal-ready by reinforcing realized value and positioning them for continued success and outcomes with the platform
- Own end-to-end renewal execution across the prioritized unowned portfolio, including outreach, negotiation, contracting, and forecast management, supported by AI and automation
- Lead renewal readiness conversations with executive stakeholders to ensure alignment on continued platform adoption and outcomes
- Monitor and act on risk signals to proactively mitigate churn risk
- Execute targeted engagement strategies across risk tiers, balancing scaled automation with strategic human intervention where risk warrants
- Escalate at-risk accounts early and orchestrate internal cross-functional resources to drive retention outcomes
- Maintain disciplined CRM hygiene, renewal stage progression, and forecasting accuracy
- Continuously provide feedback to improve risk signals, automation workflows, and renewal playbooks
- Areas of Focus;
- Retention Performance
- Proactive Risk-Based Renewal Prioritization
- Commercial & Negotiation Excellence
- Trusted Executive & Stakeholder Engagement
- Forecast Accuracy & Operational Discipline
- Sample Week in the Life;
- Monday: Review renewal risk priority reports and dashboards, conduct targeted outreach to newly flagged at-risk customers, customer calls and prepare renewal readiness plans for upcoming renewal conversations later in the week
- Tuesday: Renewal & Expansion Team weekly meeting, lead renewal alignment calls with key stakeholders and executive buyers, update renewal stages and forecasting inputs
- Wednesday: Weekly enablement session, Strategic Account Management team office hours, coaching 1:1 with manager, review recent product releases
- Thursday: Customer calls, collaborate with cross-functional teams to stabilize high-risk accounts, escalate accounts requiring leadership involvement to accelerate renewal progress, 1:1 with the Customer Sales Specialist on identified upside potential
- Friday: Renewal 1:1 with manager, customer calls, team Deal Walk, review performance metrics, and lock forecasting for the week ahead
- The typical work week will be Monday through Friday, between the hours of 8:00 am and 6:00 pm (flexible), working an expected 40+ hours/week
- This role reports to our Head of Renewals & Expansion
Our take
The Employee Feedback Software market is expected to see a great rate of expansion in the coming years due to growing demands in the healthcare industry. It's no surprise then that there's a rising awareness of the benefits involved in the market, a market in which 15Five plays a key role.
By providing the Positive Product Design™, aligned with the latest positive psychology research, 15Five is one step above its competitors being the only company in the business that offers this software.
This approach has gained the company clients including Spotify, American Red Cross and Pendo. Along with backing from investors such as Siemens, Matrix Partner and Origin Ventures, accelerating its vision and solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$52m
SERIES C
Jun 2019
$30.7m
SERIES B
Total funding: $85.9m
Company benefits
- Medical, dental, and vision care
- Fertility consulting assistance
- 24/7 online therapy assistance
Company HQ
SoMa, San Francisco, CA
Leadership
David Hassell
(Executive Chairman & Founder)Co-Founder & former Facilitator at Strategy Day. Previously worked as an Advisor at Kite Adventures.
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