Sales Account Executive, Monzo

• Have experience in Small Business sales, ideally selling business solutions or financial services; knowing how to engage business customers and understand their mindset, needs and pain points
• You have a proven track record of meeting (or exceeding) sales quotas / targets in a performance-driven environment
• Are an expert at managing a full sales cycle: from prospecting to activation, including structured and rigorous outreach and follow-ups and cross-team coordination
• Have high emotional intelligence and are able to quickly connect and build a relationship with customers of diverse backgrounds and levels of knowledge
• Are a strategic communicator, excellent at building trust and helping customers discover value - you’re consultative, you listen, you ask insightful questions
• Are adaptable and resilient, you embrace change and have a strong winning mindset to see challenges as opportunities to learn and grow
• Can communicate clearly: written, verbal, via video; you simplify complex topics for customers
• Are coachable and comfortable seeking constructive criticism to empower continuous learning and improvement
• Is comfortable working in a fast-moving, high change environment. You thrive when things aren’t fully defined yet
• Demonstrated high levels of personal organisation: tracking your pipeline, managing your time, prioritising your leads and follow-up tasks
• Has integrity and strong consumer duty awareness: regulatory compliance, knowing your customer, reducing risk, safeguarding data and ensuring we put consumer duty first are foundational to this role and our culture

Desirable

• We’re building an acquisition engine and your job will be to work with small-medium business (SMB) prospective customers, guide them through their buying journey,work with them to activate their account and bring all their banking needs to Monzo
• This is an exciting opportunity to be a part of the founding sales team for a mission driven company , which is changing how people and businesses bank
• Engage with prospective SMB customers through discovery calls, and understand their business, challenges, goals and requirements
• Drive full sales cycle, from early prospecting and qualification; to demos and sales; to ensuring successful account switch and activation
• Guide customers through Monzo’s business banking offerings - providing clear, factual information and helping them evaluate what works best
• Be a product expert: fully understand Monzo's business banking products, features and services
• Manage a pipeline of leads with strong attention to data hygiene: timely follow-ups, accurate forecasting, deal tracking
• Drive activation: not just closing, but ensuring new business customers are fully set up, onboarded, and are using Monzo for their banking needs
• Collaborate internally: work closely with marketing, product, risk and customer operations to ensure a smooth journey for customers
• Deliver outstanding service at every touchpoint: via phone, video, email or digital channels
• Achieve sales targets: conversion, activations, revenue, engagement and other growth metrics as set by the commercial leadership
• Feed insights back: capture and share customer feedback — customer pain points, required features, suggestions for product improvements
• Adapt & iterate: Things will change rapidly and often - you’ll need to be comfortable with ambiguity and change and help support what comes next

• Closing date for applications is Friday October 31st @ 10am
• Introduction call with a recruiter (remote)
• Sales experience interview with the Sales Lead (remote)
• In-person assessment: Practical task assessment + Team and Culture fit interview
• This process should take around 4-6 weeks - your schedule is really important to us, so we promise to be as flexible as possible!