Platform Engineer, Salesforce
Public Sector and Education, Italian or French Speaker
Salary not provided
PHP
CSS
JavaScript
Python
C#
.NET
Java
Go
Node.js
Heroku
Ruby
Swift
Mulesoft
Junior, Mid and Senior level
London
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales
Be an early applicant
Salary not provided
PHP
CSS
JavaScript
Python
C#
.NET
Java
Go
Node.js
Heroku
Ruby
Swift
Mulesoft
Junior, Mid and Senior level
London
1001+ employees
B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- We're seeking a highly motivated and self-driven individual who thrives in an environment where they can take initiative and who consistently seeks opportunities to contribute and proactively takes ownership of their work from conception to completion
- We look for technical professionals from a variety of backgrounds who are as comfortable explaining enterprise architectures to non technical people, C-level executives as well as the Technical Architects of public and education institutions
- Comfortable working with clients at all levels- it is just as important to work with the front line as the CIO and CTO
- Evidence of strong impact in customer-facing work is near-mandatory, but can come from a variety of places; public sector understanding an advantage
- Previous experience as solution/sales engineer or equivalent, preferably in the CRM space is a plus. Highly desired hands-on experience in implementing Salesforce solutions for customers
- Broad knowledge of the Salesforce solutions is a strong plus (Agentforce, Data Cloud, Service Cloud, Heroku, Own Backup, Education Cloud, Mulesoft, etc.)
- Experience with cloud, Saas , Paas, and laaS concepts and technologies Experience with a modern language or related stack. Examples include Java, JavaScript, CSS, C#, .Net, Ruby, Python, PHP, Node, Go, Swift, MEAN stack, LAMP stack
- Past work experience with databases, integrations, coding, and/or other similar software technologies
- International travel will be required; you can work from home frequently - you should be located in the UK or Italy
- You need to be fluent in English and French or Italian
What the job involves
- You will be leveraging the right Salesforce teams and available resources to produce successful solutions and drive customer success
- The Platform Specialist Solution Engineer / Technical architect is aligned to Salesforce’s Public Sector and Education business unit
- We work with organisations with a diverse set of demands and issues, which means we need to operate quickly and with agility
- This is a highly technical and customer-facing role with most of its impact focused on the success of our Public Sector and Education customers
- Our Platform Specialist SEs specifically "own" the conversation on Salesforce's application development on the platform, integration, data management, AI Agentforce offering, and how our various cloud offerings flow together
- We are knowledgeable about platform security and service delivery through the Trusted Services offering on the Salesforce Platform, Including the AI Trust Layer, and liaise closely with our security specialists around the Data Residency and other compliance topics close to our customer requirements
- The role of a Platform Specialist Solution Engineer is to work with our sales teams and customers to:
- Understand a customer's “As Is” enterprise architecture landscape and/or technical business requirements through technical discovery
- Understand the specific Public sector and Education technology landscape and challenges
- Partner with customers to develop a vision for their future on the Salesforce platform and a “To Be” architecture proposal
- Educate customers on various technical aspects of how the Salesforce platform or other technologies integrate and interact with the Salesforce platform, and how Salesforce products can positively impact their business goals
- Scale the role through external and internal enablement efforts that you will facilitate to empower customer champions as well as Salesforce Solution engineers to become knowledgeable in the key areas of the Salesforce Platform
- Employ the use of approved AI tools to support your role, as well as experiment and bring ideas to the table how AI can improve the efficiency and effectiveness of the role
- Lead hands-on technical workshops and enablement sessions on Platform App Development, Agentforce Agents development, Salesforce integration patterns and features ranging from Data integrations, Partner network integrations e.g. AWS or GCP, AI Integrations
- Support Salesforce Labs Global Public Sector Accelerators like Design system Frontend Components, as well as contribute to producing jump start assets for the customers, partners and solution engineers at Salesforce to deliver compelling demos with the latest technology on the platform.,
- Work as part of a team with EMEA wide responsibility
- Be able to support multiple customers and switch context easily
- Have the ability to communicate with other specialists and engage other stakeholders in crafting the solution to ensure the bigger picture has been considered before voicing opinions and presenting POV to the customer
- Attain quarterly and annual objectives assigned by management
- Getting out of your comfort zone on a daily basis
- Constantly learning, absorbing new information daily, and having a keen focus on how to best discuss complex, technical problems with customers
- Poses the ability to translate customer needs and systems landscape into use cases and ultimately solutions that will be supported by the Salesforce technology
- Support Sales teams in estimating credit consumption of the said solutions
- Part of a highly motivated sales team who are fanatical about our customers' success
- Liaison and co-operation with functional solution engineers, other platform experts and sales across Europe, APAC and in the USA
- Willing to learn how to configure our technology to build demonstrations that will show off the power of Salesforce's platform
- This also includes focus on the cutting edge, pilots and newest Salesforce releases that often require liaising with the Product Managers in order to bring the innovation customer demos delivered by the wider Solutions community
- Adding to our broader team's point of view and base of knowledge and understanding
Salary benchmarks
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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