Marketing Community Manager, AtoB

• If you're energized by rolling up your sleeves and testing new approaches in a fast-moving environment, this is for you
• 4-6 years of experience in community management, customer marketing, or similar customer-facing roles (B2B experience is a strong plus)
• Demonstrated ability to build community programs from zero to one, ideally in a fast-growth startup or scrappy environment where you owned outcomes end-to-end
• Deep empathy for customers and genuine curiosity about their world. You ask questions, you listen more than you talk, and you can translate insights into action
• Strong content creation skills across multiple formats (written, video, social media). You can write a compelling LinkedIn post, moderate a panel discussion, and draft a customer case study with equal confidence
• Experience planning and executing events (both virtual and in-person), from logistics to programming to post-event follow-up
• Comfort working cross-functionally with marketing, product, sales, and customer success teams. You know how to influence without authority and build alignment across stakeholders
• Self-starter mentality with high ownership. You don't wait for perfect instructions. You identify what needs doing and you do it

Desirable

• Fleet managers and truck drivers are the experts in their own lives. They know the challenges, the workarounds, the pain points that keep them up at night. Our job is to listen, learn, and build products that truly serve them. As our Marketing Community Manager, you'll be the bridge between our customers' daily reality and what we build at AtoB
• You'll own the strategy and execution of AtoB's community across multiple channels, from in-person events to digital forums, social media to educational content
• This role is about understanding our customers deeply enough to create spaces where they can connect with each other, share wisdom, and find real value
• You'll work closely with marketing, product, and customer success to ensure customer insights shape everything we do
• Your success will be measured by engagement, yes, but more importantly by whether our community members feel heard, supported, and empowered
• This is a player/coach role. You'll build programs from scratch, create content yourself, and shape the long-term community strategy
• Build AtoB's community strategy from the ground up, defining what community means for fleet managers, drivers, and logistics professionals and how we show up for them
• Create and manage community programs including educational content series, peer-to-peer forums, customer advisory boards, and recognition programs that celebrate our customers' expertise
• Design and execute in-person and virtual events (conferences, dinners, roundtables, workshops) that bring customers together and strengthen their connection to AtoB
• Own community channels (social media, online forums, messaging groups) and drive consistent, authentic engagement that reflects our customers' voices
• Surface insights from community conversations to marketing, product, and leadership teams, translating qualitative feedback into actionable themes and opportunities
• Develop content (blog posts, case studies, social posts, video interviews) that educates our customer base and showcases the real people behind the trucks
• Partner with customer success and sales to identify community champions, advocates, and power users who can help shape and amplify our community efforts
• Track community health metrics (engagement rates, sentiment, growth, retention) and iterate on programs based on what's working and what customers are telling you