Product Manager, PagerDuty
App Platform
CA$124-187k
More information about location
Digital operations management platform
Open for applications
Digital operations management platform
1001+ employees
Open for applications
CA$124-187k
More information about location
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- 2+ years of product management experience in SaaS, enterprise software, or developer tools
- Familiarity with web and mobile application design and technical implementation
- Technical depth and communication skills to collaborate effectively with senior engineers
- Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
- Proficiency with analytics tools and a track record of data-driven decision-making
- Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
- Strong customer empathy and a curiosity-driven approach to learning their needs
- Ability to lead through influence and drive outcomes across teams
- Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand
- We encourage you to submit your resume even if you don't meet every requirement
Desirable
- Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
- Strong understanding of incident response and DevOps workflows
- Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA)
What the job involves
- PagerDuty is seeking a Product Manager - App Platform to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations
- Our App Experience Platform team enables a scalable, and consistent front-end web and mobile experience across PagerDuty’s Operations Cloud by leveraging consistent technology standards, UI principles and best practices to deliver exceptional user experience
- The platform will be used to create experiences for PagerDuty admins, incident responders and stakeholders alike
- In this role, you’ll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available
- Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys
- Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs
- Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability
- Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers
- Develop and deliver on an integrated roadmap serving our business priorities and product team needs
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.8m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
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