IT Support, Indeed Flex
$50-80k
+Performance-based bonus
4+ days a week in office
Staffing platform connecting businesses and flexible temporary workers
Job no longer available
Staffing platform connecting businesses and flexible temporary workers
201-500 employees
Job no longer available
$50-80k
+Performance-based bonus
4+ days a week in office
201-500 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- Proven experience in IT Support
- Experience managing systems/applications at administrator level
- Working knowledge of Mac operating systems
- Familiar with business technologies such as Salesforce,Okta,, Knowledge-Centered Service (KCS), Agile methodology, Windows and Mac OS, Google Workspace usage and administration
- Experience with managing service SLA and KPI performance metrics
- Communicate in a professional and friendly manner with co-workers and customers
- Passionate about technology enablement and delivering an exceptional user experience
- Proactively seek out ways to continuously improve technology, systems, and personal skills development
- Self-starter, energetic, strong organizational skills, and ability to prioritize workload
- Excellent customer service skills to understand issues and provide solutions
- Possess strong listening skills and empathy
- Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
- High level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
- High level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
- Highly proficient with Microsoft Office / Google Workspace software suite
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce, such as Monday, Salesforce, Google Meet, Zoom, Slack, etc
- A commitment to driving the Indeed Flex mission: to help people get jobs, instantly
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end, and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we’re about, and you want to be a part of it
What the job involves
- This role will work closely and collaborate with high-stakes contributors and subject matter authorities across all departments to research and fix system issues, prioritize and resolve case backlogs, collect requirements, document user profiles, provision systems, document test scripts, implement user acceptance testing, enforce internal policies, and communicate system-related updates to employees
- Provide 1st line IT technical support to internal employees and partner end-users
- Proactively monitor day-to-day support activities, internal systems, and escalations to drive and provide a strong customer service-oriented environment focused on problem prediction, detection, and resolution
- Manage end-user support queries via company communication channels and ensure all requests are properly documented, prioritized appropriately, and end-users updated
- Enforce IT standards, policies, practices, and procedures
- Provide technical knowledge to colleagues and end-users regarding hardware, software, telephony, and internal business systems or processes
- Facilitate external support engagement where problems cannot be resolved in-house
- Coordinate with UK support personnel to ensure support coverage across multiple time zones, global/local team KPI and SLA adherence, and quarterly bonus objectives
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success, and its partnerships with the likes of Branch, offering same-day payouts for workers and other incentives, will no doubt draw in users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Company benefits
- Unique bonus structure for every employee - based on performance
- 25 Days PTO + Birthday Day Off
- Regular team building events
- Lunch provided daily
- Short Term Incentive Plan (STIP)
- Onsite Fitness Center w/ Showers
- Onsite Complimentary Cafe & Juice Bar, Free Snacks & Beverages
- Free Covered Parking
- Medical, Dental, Vision, 401k
Company HQ
HQ - London, UK
Leadership
Novo Constare
(CEO)Previously a Senior Trader at TradeLink. Also a Board Member at Matchable Volunteering and a Member at Founders Pledge. Co-founded Syft in 2015 which was acquired by Indeed.com in 2019.
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