Customer Success Manager, Climate X
£100-120k
Equity
3+ days a week in office (Neuehouse Manhattan)
Climate risk intelligence and analytics
Open for applications
Climate risk intelligence and analytics
21-100 employees
Open for applications
£100-120k
Equity
3+ days a week in office (Neuehouse Manhattan)
21-100 employees
Company mission
Climate X's mission is unlocking the power of climate risk data and analytics to build a better future for everyone and everything on our planet.
Role
Who you are
- Finally, we’re looking for someone with proven client-facing experience and excellent stakeholder management skills — someone who can build strong, trusted relationships, navigate complex conversations, and act as a strategic advisor to our banking clients
- Proven experience in a client-facing role such as Customer Success, with strong stakeholder management skills, particularly in enterprise or regulated environments
- Strong understanding of banking organisations and asset managers, ideally in one of the following areas: climate physical risk, risk management, stress testing, sustainable finance
- Ability to communicate complex concepts - including technical SaaS solutions, scientific methodologies, and financial services terminology - clearly to both technical and non-technical stakeholders, adapting style and level of detail for different audiences
- Strong understanding of risk in financial services, the use cases for climate physical risk products, and the terminology, structures, and working practices within banking
Desirable
- Familiarity with risk modelling techniques, climate stress testing methodologies, or climate data providers
- Experience working with climate-related regulatory frameworks (e.g., TCFD, PRA/ECB climate stress tests)
- Previous experience working in a scale-up or fast-growing environment, comfortable with ambiguity and change
What the job involves
- As a Customer Success Manager at Climate X, you’ll own the post-sales relationship with some of the world’s leading financial institutions, acting as the trusted advisor and primary point of contact throughout their lifecycle with us.
- You’ll play a strategic role, bridging the gap between our clients and internal teams (including Product, Science, Sales and Support) to advocate for customer needs, collect and feed back valuable insights to shape future product development, and ensure our solutions continuously evolve to meet the fast-changing demands of the financial services industry.
- From onboarding and training through to ongoing product adoption and renewals, you’ll work closely with senior banking stakeholders to help them unlock maximum value from our Spectra platform, aligning our climate physical risk solutions directly to their risk management and regulatory objectives
- With a strong focus on relationship building, value realisation, and identifying growth opportunities, you’ll help banking clients not only navigate climate risk, but also leverage it as a strategic advantage
Our take
Climate Change is one of the most pressing global issues and the UK has already set the way for clean and green growth and established a National Adaptation Programme. Therefore, there has been a rise in Climate-tech companies developed in the UK to address these issues. In comparison to ESG-assessment platforms or climate fintechs focused on cleaner investment and climate mitigation, Climate X aims to change the way the world manages assets, property and infrastructure through a new vertical of climate adaptation software. They are modelling climate effects that are inevitable due to past and current greenhouse gas emissions.
Climate X works through an API which simulates multiple climate projections and then estimates how these climate projections would damage the assets. The platform then quantifies this damage and models the impacts' valuations and cashflows. Its models will update automatically and self-calibrate in response to the latest available scientific data and will be built on a cloud-based architecture for seamless access, secure data exchange and integration.
The future of Climate X is promising, as it is working with the UK’s leading climate scientists, AI specialists, financial services professionals and the London School of Economics. Adding to its strong position, a Series A of $18M awarded in 2024 will be used to grow its market share internationally. If successful, Climate X will save customers millions of pounds, helping individuals and organizations to be more resilient to climate change, meet incoming regulatory requirements and make smarter investment decisions.
Steph
Company Specialist at Welcome to the Jungle
Insights
32% female employees
Company
Funding (last 2 of 3 rounds)
Jun 2024
$19.1m
SERIES A
Mar 2022
$5.5m
SEED
Total funding: $26.1m
Company benefits
- Share Options
- 6 monthly appraisals and 12 monthly pay reviews
- Annual Christmas party and Summer event
- Pension
- Pawternity
- Health Insurance
- 401k
Company values
- Customer Empathy
- Team & Belonging
- Purposeful Impact
- Deep Diversity
- Empowered Ownership
Company HQ
London, UK
Articles
Leadership
Kamil Kluza
(COO & Co-Founder)Kamil leverages over a decade of expertise in climate risk analytics, regulatory compliance, and financial strategy to empower organisations to tackle climate impacts with data insights.
Lukman Ahmed
(CEO & Co-Founder)Over nine years at HSBC, Lukky led risk and transformation initiatives worldwide. As CEO, he's brought 4 years of impact-driven leadership, building climate resilience for global financial services.
People progressing
Aatish joined as a Data Engineer in 2021 and has since become the Director of Engineering, leading and expanding the team with 15 new hires, including new DevOps and Data Engineering functions.
Salary benchmarks
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Diversity, Equity & Inclusion at Climate X
Lukky Ahmed (CEO and Co-founder)
- Diversity matters: we’re feeling very strongly about diversity with founders and existing team members coming from a variety of backgrounds. We’re not building just a team but a place of innovation where brains and fun coexist to address the biggest challenge our society is facing now.
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