Technical Writer, Later
$65-80k
Social media marketing scheduling platform
Be an early applicant
Social media marketing scheduling platform
1001+ employees
Be an early applicant
$65-80k
1001+ employees
Company mission
To build the world’s first Social Revenue Platform.
Role
Who you are
- 1 year of experience in technical writing or similar customer-focused writing field
- Proven track record of clear, concise, high-quality writing
- Knowledge of HTML & CSS and Google Analytics 4; Nice-to-haves: Knowledge of Figma, Zendesk Guide, and Zendesk Ultimate AI bots
- You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes
- Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results
- Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics
- Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support
- You share insights to help the team stay ahead and make informed decisions
- You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you
- You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration
What the job involves
- As a Technical Writer, you’ll ensure Later’s user-facing Help Centers and AI-powered Chatbot stay current, clear, and effective
- These self-serve tools are the first lines of support for Later users and internal teams, helping them learn about features, resolve issues, and stay informed
- Your work will improve the customer experience, reduce support volume, and deliver consistent, trustworthy information across channels
- Organize, streamline, and audit Help Center content regularly to eliminate duplication, improve structure, and enhance discoverability
- Leverage analytics and user behavior data to inform a continuous content optimization strategy that supports both self-service effectiveness and product adoption
- Create and deliver regular performance reports that highlight key insights, trends, and areas for improvement across Help Center and Chatbot experiences
- Apply a strategic, data-driven mindset to align content initiatives with business goals and customer success outcomes
- Create clear, user-focused Help Center content that explains product features and information to Later’s diverse user base
- Keep Help Center and Chatbot content accurate and up-to-date as Later’s products evolve
- Develop and manage custom Chatbot conversation flows for a variety of support scenarios, enhancing automation while preserving a helpful user experience
- Conduct regular testing of Chatbot functionality to identify friction points and continuously refine AI training inputs using improved Help Center content
- Use analytics tools to track and report on Help Center and Chatbot performance, identifying usage patterns, content gaps, and opportunities for enhancement
- Use project management tools and skills to maintain Help Center and Chatbot content to ensure scalability and consistency
- Work cross-functionally with Support, Product, Lifecycle Marketing, Engineering, and other teams to align on feature launches, content updates, and messaging best practices
- Manage and prioritize content requests from internal teams based on business impact, customer need, and resource availability
- Facilitate feedback loops with Customer Facing teams through surveys, focus groups, or interviews to gather insights and improve documentation and chatbot flows
- Opportunities may arise to mentor peers, lead cross-functional content initiatives, or contribute to strategic planning
- Write clear, accessible documentation that follows Later’s style guide and content principles
- Maintain consistent tone, style, and structure throughout Help Center and Chatbot experiences
- Use clear, concise writing and plain language that improves readability and helps users find answers quickly
- Stay informed on trends in UX writing, AI-driven support tools, and self-service strategy to continually evolve documentation practices and maintain industry relevance
Our take
Platforms like Instagram, Pinterest, and TikTok have become indispensable for businesses of all sizes, shaping their marketing strategies and driving success. Later specializes in assisting customers in navigating these channels. Offering a visually oriented suite of tools, the marketing platform enables marketing managers to schedule, analyze, and track sales from their content effectively.
Focusing on small businesses, Later is doubling down on its strategy, aiming to provide additional products tailored for marketers at these enterprises while expanding its geographic reach. This expansion of product capabilities not only caters to the evolving needs of small businesses but also helps Later mitigate platform risk from social media companies mimicking its services. Partnerships with platforms like TikTok and Instagram, featuring post scheduling, analytics, and conversation tools, showcase Later's commitment to innovation and staying ahead in the competitive landscape.
In a significant development, Later recently merged with Mavrck to become one single brand under the name Later. The unified entity brings together its flagship products to drive traffic and revenue from platforms like Instagram and TikTok. This move aims to enhance user experience, drive engagement, and allow brands and creatives to achieve their social marketing and revenue goals effectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2015
$1.2m
SEED
Dec 2014
$1.3m
SEED
Total funding: $3.8m
Company benefits
- Flexible Paid Time Off
- Hybrid Work Environment
- Competitive Healthcare Benefits
- Stock Options
- Learning & Development Opportunities
Company HQ
Chinatown, Vancouver, BC
Leadership
Roger Patterson
(Co-Founder)Serial entrepreneur and Software Engineer, Roger has also co-founded Launch Academy, a non-profit grass-roots startup incubator, gaming company, Flock & Swarm Mobility and automated business intelligence company, Datacomb Data Services.
Ian Mackinn
(Co-Founder & CTO)Ian has had a hand in building enterprise-scale software products over a successful career at Google, SAP and Pulse Energy. Ian co-founded Placeling and was the Technical Lead at the mapping startup, Mapdash.
Cindy Chen
(Co-Founder)A design expert, Cindy has worked as Product Designer at Thinkific and as a Design Lead at Momentus Software.
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