Customer Success Manager, Marigold

$60-70k

Salary based on California residents only; This role is also eligible for commissions based on sales targets. For California residents, the expected range for this variable compensation is up to $20,000 annually

Mid and Senior level

Remote from US

More information about location

Relationship marketing solutions

Be an early applicant

Relationship marketing solutions

1001+ employees

B2BMarketingAnalyticsSaaSAutomation

Be an early applicant

$60-70k

Mid and Senior level

Remote from US

More information about location

1001+ employees

B2BMarketingAnalyticsSaaSAutomation

Company mission

To grow the relationships that grow businesses.

Job

Company

Role

Who you are

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills, along with a proven track record in analytics and comfortable in a fast-paced and data-heavy environment
4+ years of customer facing experience
Excellent organizational, presentation and communication skills
Strong written and verbal communication skills
Email marketing or digital marketing software experience
Excellent customer relationship management skills
Solid communication, listening, and writing skills
Ability to problem solve and resolve client issues
Understanding of software as a service
Organized and reliable: able to work independently with little direction when necessary

What the job involves

As a Customer Success Manager, you will work with our most strategic clients to drive retention, renewals, adoption, customer satisfaction, and growth
This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen
You will work with business leaders to understand their needs and advise on ways to use Marigold’s portfolio of products and industry best practices to help them achieve their business goals
At the same time, you will coordinate cross-functional teams to ensure a successful transition from onboarding through ongoing growth and renewal customer lifecycle phases
Responsible for the management of a portfolio of client accounts to foster long-term business relationships
Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
Increase customer satisfaction by understanding business needs and providing additional Marigold solutions and ROI
Proactively provide strategic recommendations to help customers optimize their product use and digital marketing metrics
Maintain a high level of visibility with customers, through strategic meetings, customer marketing stories, executive touchpoints, etc
Act as an escalation point to drive resolution in a timely, proactive manner
Identify at-risk renewals and deliver on customer remediation plans
Monitor customer health to track usage and customer satisfaction
Forecast retention, renewal, and status for assigned accounts
Become the customer advocate to drive cross-functional teams across development, product management, and support

Our take

As the parent company to a family of brands - including Campaign Monitor, Cheetah Digital, Emma, Vuture, and more - Marigold is a global marketing technology company that provides a simple, yet powerful, relationship marketing platform that enables companies to optimize and customize their campaigns. Its easy-to-use design, personalization, and automation tools allow users to create captivating marketing to connect with their audiences.

The company is trusted by over 40,000 businesses (with its subsidiaries drawing in a large number of additional clients), and Marigold's solutions currently cater to 11+ industries, including Media & Publishing, Retail, Travel & Hospitality, and Non-Profits.

The company’s numerous partnerships, expansion, and consistent innovation of its products have enabled it to not only adapt to the ever-changing marketing space but become a leading global solution provider within the specialized relationship marketing space.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company benefits

Remote-first hybrid work environment
Schedule flexibility and open time away
Home office stipend
Generous paid parental leave, including adoptive and foster parents
Learning and development Programs
Paid time off to volunteer, matching and giving funds for charity initiatives
Mental health care services, global social events, local support

Company HQ

Rolling Mill Hill, Nashville, TN

Leadership

Mike Gordon

(CEO, not founder)

Joined Marigold in 2024 from ArisGlobal, where they served as both the CEO and Chairman of the Board. Prior, they held CEO positions for Altus Group and Callcredit.

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