IT Support Specialist, BR-DGE

• This role is for an IT professional who wants to shape our workplace operations. We are looking for someone who balances a process-driven, security-first mindset with a proactive, collaborative approach to problem-solving
• Proven experience in an internal IT Operations, Systems Admin, or advanced IT Support role, ideally within a scaling or high-growth tech environment
• Comfortable managing a multi-OS environment (both macOS and Windows) using MDM platforms alongside
• Solid understanding of core networking infrastructure (Wi-Fi/LAN) and automated endpoint deployment
• Strong familiarity with Identity Providers enforcing SSO, MFA, and RBAC governance
• Process-driven mindset with an appreciation of structured service requests and change management processes
• A proactive problem-solver and collaborative communicator who is eager to automate and scale operations
• Minimum Experience: Mid-level

Desirable

• Contract: Permanent, Full Time (35hrs/week)
• We’re looking for an IT Support Specialist to join our team and ensure our people, tools, and spaces stay connected and productive
• You’ll be the first point of contact for day-to-day IT support across the company, helping to make sure everyone has what they need to do their best work
• In this role, you will work closely with People Operations and Engineering to support and empower our growing team
• Frontline Operational Support: Act as the primary point of contact for day-to-day user support, managing requests efficiently through to completion
• JML Lifecycle Execution: Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1
• Office Tech Management: Maintain our Edinburgh HQ office tech, including network infrastructure (Wi-Fi, LAN), conference room AV setups, and ISP coordination
• Endpoint Management & Security: Maintain an accurate inventory of corporate endpoints, support both Apple and Windows operating systems, deploy security patches, and report on security posture
• Identity and License Governance: Manage user provisioning based on a centralised RBAC framework, while actively tracking and reclaiming unused or abandoned software licenses