Client Success Manager, Bazaarvoice
Southern Europe
€60-67k
UGC-based shopper engagement platform
Posted today
UGC-based shopper engagement platform
1001+ employees
Posted today
€60-67k
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- Minimum 2 years of experience in managing clients in Saas, ideally in MarTech (SMB / enterprise clients)
- French native or very fluent is mandatory
- Complete english professional capacity is mandatory
- Bac +5 - Business school degree profile
- Comfortable with Google Suite, CRM tools (Salesforce and Gainsight) and AI tools
What the job involves
- Developing a deep understanding of the client business and their priorities
- Working with the clients to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that will drive measurable success
- Analysing your clients’ business goals and matching these with the most impactful Bazaarvoice activity – and partnering with the different teams internally to deliver on this
- Growing the footprint of the relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value
- Flag and anticipate churn risk on account renewals. Partner with Sales and other members in the organization to establish and action on mitigation risk plans
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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