Senior Engineering Manager, Toast
Billing & Revenue Systems
$166-266k
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$166-266k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Experience directly managing a development or technical team in the billing and revenue domain
- Bachelor’s degree in Computer Science or equivalent experience
- Well-versed in systems (NetSuite, Zuora Billing, RevPro, Salesforce) and technologies (REST, SOAP, ETL, etc..)
- Hands on experience developing and solutioning in billing platforms, including leading solution architecture
- Implementation expertise and practical experience working on large-volume billing systems projects involving complex system design across disparate systems
- Experience in collaborating with product owners representing Finance, Accounting, Sales, Customer Service, Product & Engineering. Balancing competing interests and needs across the organization to define a clear roadmap for Billing Systems deliverables
- Experience in developing and retaining a highly talented team
What the job involves
- As a Senior Engineering Manager, Billing and Revenue Systems, you will assist with leading a fast-paced team of Engineers responsible for providing technical solutions that meet the evolving business needs of the organization in billing and revenue
- You will collaborate with the product team and business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes, and educate employees on the effective use of the technologies and processes necessary for the business to operate
- Manage the daily activities of engineers who are delivering new features and enhancements critical to Toast's business growth
- Oversee technical operations of all billing and revenue systems, including Netsuite, RevPro, and Zuora Billing
- Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track/resolve issues, and meet project milestones
- Mentor team members by identifying/developing opportunities for individual growth and setting a positive example for working in a team environment
- Review deliverables for the team and contribute hands-on to complex system initiatives
- Define a well-articulated vision for the short- and long-term technical roadmap of the domain; ensure that the impact aligns with the team and company strategy
- Incorporate prior industry experience to shape the line of business vision
- Build and maintain team technical roadmap utilizing planning tools and coordinating with the product team
- Consistently review to ensure the most impactful investments are appropriately prioritized while working with product partners
- Work with teams across the organization to ensure team vision aligns with and capitalizes upon planned investments across the business
- Communicate clearly, knowledgeably, and transparently with cross functional stakeholders (including but not limited to Engineering, Design, Go To Market, Legal, Compliance, Customer Onboarding, and Support) to build trusted relationships and rationalize, evaluate, and prepare for product investments
- Identify, select, and implement best practices to gather, document, streamline, and improve business processes for stakeholders
- Lead collaborative discovery and execution ceremonies for engineering, research, design, and quality assurance peers
- Confidently leverage preeminent domain expertise in service of team decision-making
- Continually evolve domain knowledge through ongoing customer, competitor, and market research
- Facilitate release planning and capacity planning for the team’s initiatives
- Drive technical delivery across all technical functions
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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