Customer Success Manager, Sure
More information about location
Digital insurance sales and services platform
Posted today
Digital insurance sales and services platform
501-1000 employees
Posted today
More information about location
501-1000 employees
Company mission
To provide a simplistic approach to the complex problems associated with digital insurance.
Role
Who you are
- 3–5 years in customer success, account management, or partnerships either in insurtech, fintech, or B2B SaaS strongly preferred
- Experience owning GWP or revenue metrics for a book of accounts
- Strong relationship builder, able to operate across levels of a partner org from ops contacts to executive sponsors
- Clear communicator in writing and in meetings; able to run QBRs and business reviews independently
- Comfortable working in ambiguity across cross-functional teams; strong influencer without direct authority
What the job involves
- Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track
- Gather and document partner requirements into clear deliverables that EPD can execute on; hand off solutioning when technical decisions arise
- Serve as the primary day-to-day partner contact during implementation; transition relationship continuity to the CSM at launch
- Track and communicate project health proactively — flag delays, blockers, and scope risks early and drive resolution
- Craft clear, well-written deliverables including meeting agendas, minutes, and business reviews for internal and external stakeholders
- Maintain a tight feedback loop with the assigned CSM and accurate records in Sure's CRM (Attio)
Our take
Sure is a software-as-a-service provider that powers API-based digital insurance programs for enterprises and brands. Rather than underwriting the insurance themselves, Sure acts as a platform that enables brands to sell their own insurance packages, which are actually underwritten by legacy insurers like Nationwide, Chubb and MetLife.
Not long ago, the company partnered with Zibo to streamline the renters' insurance process for tenants, a smart move in a world that used to be exclusively in person and is transitioning to digital. There are great benefits to having insurance and rent management under one online roof, for landlords and tenants alike. It has since teamed up with PorchPals for embedded package insurance and was recognised as one of the fastest-growing tech companies in North America.
The recent arrival of competitor Boost - founded by Sure's Series A venture capital backer - hasn’t deterred the company at all. In fact, Sure claims to be profitable and boasts an impressive range of clients – like Tesla, Intuit, and Mastercard.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES C
Jun 2019
$23.1m
SERIES B
Total funding: $141.7m
Company benefits
- Equity - Take pride in what you’re building as an owner of the company. Equity is available for all Sure employees
- Comprehensive Health Coverage - Select medical, dental, and vision for you and your family. Elect from multiple plan options to meet your needs
- Unlimited PTO - Time off that’s meant to be taken. We understand the importance of recharging so that you can live your best life
- Extra Cash - 401k retirement savings, flexible spending account, referral bonuses, and more
- Parental leave - Welcome the newest member of your family with fully paid time off and a gradual return to work program following leave
- Mental health breaks - Take a moment for yourself with company-provided meditation apps or build relationships with team members via virtual gatherings and celebrations
Company HQ
Park Cities, TX
Leadership
Wayne Slavin
(Co-Founder & CEO)After working as Senior Sales Engineer for Linspire, Wayne co-founded NetStumbler.com, a tool to detect wireless LANs, BackupRight, online data backup services and Language Fish translation services. Before co-founding Sure, they were the VP of Product Management for Tapingo, letting individuals buy things instantly.
Jarod Kolman
(Co-Founder)After Founding and working as Managing Director of Limestone Properties, Jarod co-founded Jarod continues to be Chairman for Limestone Properties, a leading estate agent for residential investment properties in Sandton.
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