Customer Support Specialist, Squire
+ New hire stock grant
Barbershop operations management software
Be an early applicant
Barbershop operations management software
101-200 employees
Be an early applicant
+ New hire stock grant
101-200 employees
Company mission
Squire's mission is to give your barber shop the technology they need to succeed in today’s fast-paced environment.
Role
Who you are
- 1-3 years experience in Customer Success or Technical Support
- Familiarity with Mac OS, iPad, iOS, and Android devices
- Previous experience working with a CRM (Customer Relationship Management) solution and Ticketing System
- Team player, Problem-solver, Outcome-oriented
- Excellent oral and written communication skills
- Strong emotional intelligence and ability for dynamic partnership across departments
- Detail-oriented and data-driven
- Impeccable time management and self-sufficient with a strategic mindset
- Flexibility to work evenings & weekends
What the job involves
- The Customer Support Specialist I interacts directly with our Customers and their clients, providing immediate assistance, troubleshooting issues, and focusing on making shops and barbers successful in utilizing the SQUIRE platform
- This position will work shifts between 9 AM - 6 PM GMT (Greenwich Mean Time) however schedule is flexible to change
- Reports to: Manager, Customer Support
- Engage with current product users through chat, phone and/or text messaging to assist with level 1 support requests, inquiries, and troubleshooting
- Effectively diagnose and resolve customer issues in a timely and efficient manner, ensuring a positive customer experience
- Develop a comprehensive understanding of our products and services to provide accurate and relevant information to customers
- Demonstrate excellent written communication skills in a chat-based environment, maintaining a professional and customer-friendly tone
- Thoroughly document interactions, case notes, and troubleshooting efforts on all customer interactions; escalate to appropriate internal teams as necessary
- Collaborate with cross-functional teams, including Tier II Support, Product, and Engineering to escalate and resolve complex issues
- Stay informed about product updates, industry trends, and best practices to enhance your ability to support customers effectively
- Adhere to established guidelines and quality standards to ensure consistent and high-quality customer support
- The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs
Our take
Squire takes point-of-sale management tools and focuses them entirely on the needs of barbershops. Before launching, co-founder Dave Salvant spent time talking to 600 different barbershop owners to understand the boxes Squire had to tick to be a worthwhile product. This included taking cashless payments and providing key insight into employee productivity, hours worked, and commission calculations.
This time spent in barbershops paid off, as Squire now has more than 2,000 customers in North America and the UK. There is considerable opportunity in the United States alone, as they have a potential customer base of more than 135,000 barbershops.
In March 2020, Squire’s revenue fell to zero when the COVID-19 pandemic forced barbershops to close. Luckily, the company had raised $34 million just days before this in a Series B funding round, which enabled Squire to help barbershops adapt and survive during their lockdowns. As things return to normal, Squire is in high demand and valued at $250 million.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jul 2021
$60m
SERIES D
Dec 2020
$44m
SERIES C
Total funding: $146.8m
Company benefits
- Work from home opportunities
Company HQ
Chelsea, New York, NY
Leadership
Songe LaRon
(CEO)Majored in Philosophy at UCLA, and then studied Law at Yale. Started out as a Legal Secondee at Credit Suisse, before joining Skadden Arps as an M&A Associate. Co-founded Squire in 2015, with support from Y Combinator.
Dave A. Salvant
(President)Studied Political Science at the University of Albany, and then joined Infogroup as an Account Manager in 2008. Moved to JP Morgan as 2010 to work as a Private Client Banker. Joined AXA US as a Senior Regional Sales Executive, and then enrolled at the University of Wisconsin-Madison to study for an MBA. Co-founded Squire in 2015.
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