Senior Software Engineer, Ada
Solutions
AI customer service company
Open for applications
AI customer service company
501-1000 employees
Open for applications
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 7+ years of experience as an Infrastructure / Back-End / Full Stack Developer
- Proficient with backend technologies (Python and AWS are assets)
- Strong understanding of distributed cloud systems architecture and relevant technologies, for example; Terraform, Serverless Framework and AWS CloudFormation
- Strong understanding of non-relational databases (e.g. DynamoDB), and message queues (e.g. AWS SQS)
- Experience working with public APIs to build reliable third-party integrations
- Experience working on observability, incident response and management, and root cause analysis
- Experience leading and managing software development projects with autonomy
- Experience collaborating with team members, providing code reviews and aligning on development patterns
- Self-starter, problem solver and strong communicator with a bias toward simplicity in software design
What the job involves
- As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you. We move fast, take ownership, and always strive to improve, both as individuals and as a team
- As a Senior Software Engineer on Ada’s integration team, your work will have a fundamental impact on Ada’s company growth. You will be integral in building a scalable, efficient, and robust ecosystem of integrations to expand our addressable market and provide powerful tools for our customers
- Your goal will be to deliver new integrations and features to drive amazing experiences for customers
- You will be building on top of Ada’s API and integration framework
- Features you deliver will be adopted by the cutting edge of Ada’s client base, and will be used to open up new avenues for growth through our integration marketplace
- Furthermore, as the main consumer of Ada’s API platform, your projects will be used to inform & drive Ada’s core architecture and strategy long term
- Outcomes
- Execute on our ambitious Ada integration roadmap through long-term technical exploration and planning
- Be hands-on in building features, solving scaling and reliability challenges
- Provide expertise to identify areas of opportunity / innovation and help level up our current development practices
- Ensure the team is providing a scalable and maintainable platform for integrations
- Help raise the bar for technical excellence, foster a collaborative community, and teach everyone something new
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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