Product Manager, Common Room
Customer intelligence platform
Open for applications
Customer intelligence platform
101-200 employees
Open for applications
101-200 employees
Company mission
To put companies in the driver's seat of the modern customer journey by helping them tap into the product usage trends, social intent, and community conversations that fuel growth.
Role
Who you are
- Are passionate about defining strategy, processes, and metrics to create a product from 0-1, and not shy about rolling up your sleeves to get tactical with whatever the team needs to build the right product
- Are motivated with the big picture and can articulate strategy with a leadership team, but can also get into the details of a product spec with an eye for frictionless user experiences and clear customer value. Have experience showcasing an "eye for design" ー building beautiful, simple user experiences in collaboration with designers
- Are scrappy, inventive, creative, and original - you don’t pattern match but rather leverage your experience and then rigorously test strategies and pivot when necessary. You never have a “not my job” mentality
- Can break down complex problems into steps that drive product development at startup speed. Proactively move initiatives forward and consistently lead projects from start-to-finish with limited direction
- You don’t think product management “sets” the roadmap but see your role as a steward to the team around you -- to steer to the right product to build that is deeply loved by your customers
- Thrive in a dynamic, changing environment -- knowing when to set up product processes and when not too -- optimizing for velocity on building the right product, clarity and focus for the team you work with, and inclusiveness and openness for a company that operates with a mindset of “In It Together”
- Care about teammates and uplift and improve the team and the team's culture. Are highly-collaborative and a humble, and trusted team leader
- Have excellent communication skills (written, verbal, visual), for both internal and external audiences
- Have 6+ years experience in product management with successful examples creating a new product from 0-1. This is a role where you will coach and mentor others on the Product Craft -- you need to have experience here or be constantly self-reflective on how you can continue to excel in your craft!
What the job involves
- We're looking for an entrepreneurial product manager with experience in growth to join our small and wildly-talented team, and help us imagine and build a product that enables a future where companies can go-to-market ("GTM") intelligently by capturing every buying signal, and be given superpowers with AI enrichment and automation to reach the right person with the right context at th eh right time
- We are creating a new category in B2B, customer intelligence, and the area is ripe with opportunity -- if you feel energized and excited by this and love creating clarity from chaos -- this is the team for you!
- At Common Room, our Product Managers have a diverse role
- That means working with our Engineers, Designers, and our GTM teams to understand our customers' needs and build a simple, beautiful, yet powerful product
- You will help set the vision, strategy, and roadmap for Common Room - including leading how we will become generally available as a product line, deeply understanding our customer needs, exploring solution spaces with great breadth and fidelity, and being directly responsible for a set of our customer relationships and translating that into product requirements
- All this while moving with velocity and purpose, and always humbly adapting to new data to build a product that deeply meets the needs of our customers
- Define and manage the entire product lifecycle from product concept and definition through development, detailed product specs, launch and culmination for your customer workflows (organized as engineering pods), in close collaboration with engineering and design
- Influence the product line strategy and roadmap including long-term vision, user segment insights, technical innovation, market trends, and platform capabilities
- Be a thoughtful team leader and help make your teammates better
- Be directly responsible for a set of key customer relationships, help direct and conduct customer research and distill analyses to aid product strategy. Be the voice of the customer or promote others voicing customer needs in product discussions
- Curate product definition and communicate requirements from our customers. Synthesize a variety of insights through discovery and conceptualization; drive decision making on nuanced product tradeoffs informed by key user journeys, technical insights, and product strategy
- Coach and mentor others, and define product processes to help us improve our Product Craft in a fast-moving environment to create clarity and visibility for the team
- Balance design and technical tradeoffs and find creative ways of solving customer needs
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in aggregating and acting upon this feedback efficiently, and Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities by bridging the gap between organizations and their people. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement solutions. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in the evolving landscape of software and community engagement.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
Francis Luu
(Co-Founder & Designer)Previously worked at Facebook and Microsoft.
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