Customer Success Architect, Pulumi
$135-190k
+ 30% commission/variable + Equity
Universal infrastructure as code
Open for applications
Universal infrastructure as code
101-200 employees
Open for applications
$135-190k
+ 30% commission/variable + Equity
101-200 employees
Company mission
To democratize the cloud for every engineer.
Role
Who you are
- 8+ years of experience in complex enterprise software solution engineering or highly relatable functions involving scoping, prioritizing, and managing cloud architecture and engineering deliverables
- 5+ years in a customer-facing role, including experience organizing and managing customer engagements, expectations, outcomes, and emotions both proactively and reactively
- Deep familiarity with core web infrastructure, application modernization, and software development best practices, Open Source technologies, public and private cloud platforms
- Proficiency in using at least one Infrastructure-as-Code tool (eg. Pulumi, Terraform, AWS CDK), and should be comfortable authoring readable maintainable code in one or more of the following: Python, TypeScript, Go, Java, C#, .Net, F#
- Relentless focus on customer success and meeting the needs of present and future customers
- Drive to creatively influence revenue and pride in the growth of the business channels
- Experience building positive professional relationships with developers and executives
- Impeccable written, verbal and in-person communication skills
- Professionalism, attention to detail, and strong follow-up
- Comfort working with ambiguity, charting a course, and driving to execute
What the job involves
- As an early member of our Customer Success team, you will assume immediate responsibilities in Enterprise engagements, embedding with the world’s most advanced cloud engineering teams, providing industry-leading technical guidance, and onboarding services while focusing on the bigger picture
- We’re looking for a professional able to collaborate with customers and across the business to build out the processes, systems, and structures that will support Pulumi’s technical customer success organization
- This is a customer-facing engineering role where your contributions to customer engagements will quickly establish and underpin reference architectures and cloud best practices
- You’ll work with a set of our largest customers and drive business outcomes that tie together customer value realization and revenue growth for Pulumi
- Our Customer Success team is focused on helping Pulumi Enterprises and Born in the Cloud customers rapidly execute and optimize their usage of Pulumi across all of their cloud projects and teams
- Demonstrate curiosity, creativity, acumen, and technical excellence as the lead Pulumi technical resource in complex cloud engineering projects at Pulumi customers
- Be accountable for success within a subset of named accounts through adoption, use case expansion, value realization, and (ultimately) revenue growth for Pulumi
- Learn and be responsible for deliverables and reference architectures spanning programming languages, infrastructure providers, and open-source and commercial cloud services
- Act as a trusted advisor and an extension of some of the world's most sophisticated cloud and platform engineering teams
- Build deep relationships with practitioners and executives with our most valued customers
- Work alongside account executives to map accounts and drive deeper engagement horizontally across your customer segment
- Be a Subject Matter Expert in DevOps, cloud providers, dev best practices, and solutions architecture
- Provide timely, responsive, and collaborative engagement with your assigned accounts, coordinating with distributed teams to accomplish asynchronous objectives and tasks
- Partner closely with Pulumi leadership to build repeatable engagement and delivery models that delight our customers and expand resources under management as we expand the team and our capabilities
- Close the loop between customers, product, and engineering teams, championing the product to the customer and bringing their requirements to the roadmap
- Be challenged, solve new problems, teach about our technologies, and figure out new, better ways to delight our customers
Our take
The Infrastructure-as-code space is new and growing, thanks to the increasing complexity of cloud services, and their increasing adoption by developers and teams who would rather not manage them. Pulumi works to bring together infrastructure, developer, and security teams to help build and operate these cloud applications, better.
The service is compatible with all clouds and all major programming languages, meaning it’s casting its net appropriately wide to shore itself up against unpredictable new developments in the market. This breadth of scope saw Pulumi win 10x growth in adoption over 2019 alone, and the company has since expanded out into what it hopes will provide a more comprehensive cloud engineering platform. This means the addition of capabilities like governance and compliance features, testing support, and policy as code - all shoring up its already strong position in the space.
Also playing firmly in Pulumi’s favor is that it’s been built as cloud-native from the ground up, meaning that it has a head start on earlier infrastructure-as-code businesses that needed to pivot to accommodate new developments like serverless and multi-cloud tech. Plus, its multi-language compatibility means that silos don’t form so readily as they do with rival HashiCorp’s Terraform, which requires that developers learn a proprietary language.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2023
$41m
SERIES C
Oct 2020
$37.5m
SERIES B
Total funding: $106.5m
Company benefits
- Time Off - Unlimited personal time off (PTO). We ask that employees take at least 3 weeks off during the year in addition to the 13 US holidays we recognize
- Parental Leave - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver
- Remote-First - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely
- Professional Development & Growth - We encourage a lifelong learning mindset and every employee is given an annual professional development budget
- Equity - As a small but growing startup, we all act like owners and you will earn equity in the company
- Additional Funds - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!
- Health - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance
- 401K - With employer match
Company HQ
Pike Pine Retail Core, Seattle, WA
Articles
Leadership
Joe Duffy
(CEO)Worked as an independent consultant, then Senior Software Engineer at EMC. Subsequently spent over a decade in various senior roles at Microsoft, ultimately Partner Developer of Technical Strategy and Developer Tools.
Share this job
View 15 more jobs at Pulumi