Senior IT Systems Engineer, OpenX

• 5+ years of experience in IT in a high growth Software as a service (SaaS) environment
• 3+ years of experience in user support in a cloud-first modern IT environment
• Must have at least 3-years experience administering SaaS applications like Okta, Google Workspace, Slack, Atlassian products, Jamf, and InTune
• Knowledge of networking, information security, and designing baseline configurations
• Hands-on experience supporting Windows, Mac, GCP, Azure, MS365, and Google apps
• Hands-on experience with DMARC, SPF, DKIM
• Networking experience in small business environments and hands-on experience with basic firewall and switch configuration
• Proven experience in developing and maintaining automation workflows and integrations for repetitive or manual tasks

Desirable

• The Senior IT Systems Engineer (Temporary) is responsible for performing functions such as evaluation, testing, debugging, and implementation of applications programs supporting the company infrastructure business processes and operations
• Other functions include analyzing, installing, modifying, and supporting operating systems, databases, and utilities software
• The IT Systems Engineer also plans, conducts, and directs the analysis of business problems with automated systems solutions
• This job family reports to the Director, IT. This is a full-time, temporary to hire position after a 3 month duration
• Deploy and manage business-critical applications hosted by 3rd party SaaS vendors
• Collaborate with engineering, business ops, and security teams to coordinate IT policies
• Configure and implement policies and scripts to support company-owned devices
• Develop and maintain documentation for supported applications, processes, and training material for internal employees and IT staff
• Work with Security, PeopleOps, and IT Ops to further optimize onboarding and offboarding processes
• Develop and maintain tooling and processes to facilitate end-user asset management, provisioning, and tracking
• Participate in general IT operations, user support, and escalations
• Build and maintain cross-functional relationships with internal teams to drive initiatives
• Plan and implement systems automation as required for better efficiency
• Oversee and provide operations support including account management, workflow, log analysis, troubleshooting, and service optimization
• Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements
• Develop system-monitoring and support automation to enhance and scale the quality of support