Customer Onboarding Manager, Kojo
Enterprise
+ New hire equity grant
More information about location
Materials management platform
Be an early applicant
Materials management platform
101-200 employees
Be an early applicant
+ New hire equity grant
More information about location
101-200 employees
Company mission
To build sustainable solutions to problems in the construction industry such as creating more housing, upgrading infrastructure and adapting to climate change.
Role
Who you are
- This role hinges on discipline under a deadline and patience with the relationship it's attached to, in equal measure. Whether you came up through customer onboarding, technical program management, or delivery consulting, if you measure your work by whether the account went live on time and stayed live, we'd love to learn more about you
- Delivery ownership: you've led customer implementations, technical programs, or consulting engagements for 3+ years, in SaaS, technology, or another delivery-driven environment (construction or another trades-adjacent industry is a plus, not required
- Structured delivery discipline: a PMP, CSM, or other agile/project-management certification is a plus, not required. What matters more is that you've run a real methodology under a live deadline
- Long-cycle project management: you've led 6+ month rollouts with a wide, sometimes competing set of stakeholders, and never let the loudest voice in the room set the timeline
- Technical training delivery: you can run the same product training for engineers and for the field crew who'll actually use it, then walk a VP of Operations through the same rollout in language that fits their meeting, not yours
- Metrics-driven delivery: you measure your own success by time to value, adoption, and retention, not by accounts closed
- Portfolio triage: you know which account in your book needs you today and which can wait a week
- Cross-team handoff: you know exactly which questions belong to your Solutions Architect and which are yours to answer, and you don't let a customer feel the seam between the two
- Cross-functional feedback loop: you translate scattered customer requests into clear themes Product can act on, without losing the customer's original context
- Travel readiness: you're comfortable with occasional in-person travel across North America when an account calls for it (likely up to 20% of the time)
- Customer Obsession: You understand that what might be small things to us make a huge difference for them
- Passion: You care intensely about Kojo's success
- Impact: You are both fast-paced and detail oriented
- Innovation: You seek to understand the truth behind problems and find solutions to them
What the job involves
- Our Enterprise Customer Onboarding Managers own the implementation and adoption outcome for Kojo's largest customers, owning scope, training, and stakeholder alignment from kickoff to go-live
- Since early this year, Kojo has been at an inflection point: 600+ leading contractors across North America purchasing over $5B in materials annually on our platform, and entering our next chapter as an AI-first company
- Reporting to our Manager of Customer Onboarding, you'll run point on roughly 20 concurrent implementations, working closely with our Solutions Architects, who own the technical ERP integration work during this same onboarding window
- You scope it, you run it, you own the adoption
- Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers, as the one person who can speak to the whole relationship instead of simply one piece of it
- Scope each engagement's requirements, deliverables, and timeline with customer stakeholders early enough to catch a scope gap before it costs you a go-live date
- Sequence every new customer's product training by which persona needs to be live first, traveling in person across North America when the relationship calls for it
- Build relationships with every key stakeholder in a customer's organization, from field crews to the exec sponsor, so the relationship doesn't live or die with one champion
- Track usage against each account's adoption goals, and treat silence, not just a complaint, as a signal to step in
- Use AI-assisted analysis of onboarding notes, support tickets, and usage patterns (Claude, Granola, Notion, Gong) to catch customer signals and emerging themes before they surface as a roadmap request or a churn risk
- Synthesize recurring customer feedback into themes,, using AI-assisted analysis of onboarding notes and support tickets to catch patterns before they surface as a roadmap request
Our take
Recently, the commercial construction industry has faced more volatility than ever. Costs are on the increase, supply chains are pressured and there are both material and labor shortages. Manual ordering processes hold companies further back by being timely and prone to error. Kojo supplies software for material management that brings supply chains to a single platform, helping to keep construction companies moving.
Kojo was founded in response to the archaic pen-and-paper supply chain that was holding back construction. Its software brings field, office, warehouse and vendor teams together to manage materials needed from takeoff to closeout. It also helps ensure visibility across general and specific stock to avoid unnecessary wait times for workers.
This approach has made Kojo the leading materials management platform for the construction industry, supplying first-of-its-kind technology. It has received substantial investment and has an impressive list of customers, and continues to innovate such as by launching an AI tool to help combat the rise in material costs for contractors.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2025
$10m
SERIES C
Sep 2022
$39m
SERIES C
Total funding: $93.3m
Company benefits
- PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
- Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
- Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
- Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
- A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
- Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.
Company HQ
SoMa, San Francisco, CA
Leadership
Maria Davidson
(Executive Chairman & Co-Founder)Former CEO of the company, and Board Member at Orascom Development Holding. Co-founded Real Capital Innovation and was an Investment Banking Analyst with Goldman Sachs.
Micah Rodman
(CEO & Co-Founder)Former COO of the company. Was a Management Associate at Bridgewater Associates and Editor-in-Chief of The Yale Herald.
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