Experiential Program Manager, Blackbird Labs

• You thrive in production timelines, vendor coordination, material management, and on-site execution
• You understand that hospitality lives in the details — and that no detail is too small to get right
• 2–4 years of experience in event production, experiential marketing, hospitality operations, or related fields
• Hands-on experience producing events
• Hospitality or restaurant experience strongly preferred
• Experience sourcing vendors, pulling quotes, and managing production timelines
• Experience executing events on-site and working directly with guests
• Comfortable engaging with VVIP members in luxury environments
• Exceptional organization and follow-through — you confirm the shipment, close the loop, and track the details
• Confident providing creative direction and feedback to designers
• Strong written communication skills
• NYC-based with availability for on-site monthly events and occasional nights/weekends
• Proactive, detail-obsessed, and comfortable operating in a fast-paced startup environment

Desirable

• Blackbird is seeking a Part-Time Experiential Program Manager (25 hours a week contract) to execute and support our national experiential programming
• This role sits on the Loyalty team and reports to the Head of Blackbird Club & Experiential Marketing
• You will coordinate and help execute Blackbird’s experiential initiatives, including VIP Club Member Nights, ticketed events, recurring dining club programs, luxury partnerships (including Mercedes and Noma), and sponsored B2B/B2C productions
• This is a highly tactical role (approximately 90% execution, 10% strategy)
• Own execution of NYC events including intimate cocktail gatherings for our top Members and buyouts with restaurants as a part of our Burger dining club
• Support production of ticketed and sponsored experiential events
• Build and manage run-of-show documents, timelines, and production schedules
• Oversee print and physical materials (menus, signage, gifting, branded collateral)
• Confidently make design requests and provide clear feedback to designers
• Source vendors, collect and compare quotes, and present organized recommendations
• Assist with light negotiation and manage vendor coordination
• Track contracts, shipments, deliveries, and production timelines
• Ensure all materials arrive on time and meet brand standards
• Serve as on-site execution lead for smaller events, and execution support for larger events
• Manage guest check-in, partner coordination, and real-time problem-solving
• Represent Blackbird confidently in luxury hospitality environments and with VVIP members
• Track event-related receipts and line items
• Assist with post-event recap reports and operational learnings
• Manage the event inbox and support guest communications
• Help refine repeatable experiential systems that scale nationally