Senior Customer Success Manager, InfoSum
$130-150k
+ Target led bonus scheme
2-3 days a week in office
Decentralized data collaboration platform
Be an early applicant
Decentralized data collaboration platform
21-100 employees
Be an early applicant
$130-150k
+ Target led bonus scheme
2-3 days a week in office
21-100 employees
Company mission
InfoSum's mission is to provide a decentralized platform designed to remove the trust barriers between progress and privacy.
Role
Who you are
- Demonstrable knowledge of how data and identity are activated in the digital media ecosystem
- 5-8 years of experience in Client Services/Customer Success in a technology company,, with at least 3 years’ experience in the advertising technology industry (AdTech)
- Strong understanding of how data and identity is activated in the digital media ecosystem
- Clear communicator with emphasis on precision to detail
- Demonstrable track record of successfully growing revenue from complex partnerships
- Ability to build and cultivate new relationships with potential and existing partners
- An organised self-starter that pitches in as needed in a fast moving startup environment
- Excellent interpersonal and customer-facing skills
- Positive and community-oriented attitude, happy to roll up sleeves and pitch in
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs
- Critical thinking to ask tough questions and help the team continuously evolve
What the job involves
- We are looking for a passionate individual with some experience in the AdTech space owning a portfolio of client relationships.
- Within your first year at InfoSum, you will find yourself managing a portfolio of 15-20 major client relationships and starting to look for ways to attract new customers through your existing relationships
- You will be a great fit if you are able to manage a sophisticated and diverse portfolio of clients to ensure they receive the highest value from our platform.
- A self-starter attitude and the ability to ask the right questions will see you succeed. You should also be commercially astute, interested in mastering new technology, and detail-oriented
- You would be responsible for managing and growing strategic accounts by working with our clients’ engineering, product operations, and commercial teams to understand and implement an ever-growing set of data collaboration use cases leveraging our platform
- Driving daily interactions with a defined set of partners
- Act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
- Deliver analytical insights to client by providing actionable recommendations
- Track performance and engagement of the platform to ensure we are driving towards the best possible outcome for the client / their partners
- Create and establish go-to-market plans for the account and each of its multiple use cases
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
Our take
Data protection and data privacy currently represent some of the main concerns of businesses of all sizes today due to the costly consequences of data breaches. InfoSum aims to alleviate security concerns by building a decentralized solution that allows secure data sharing between organizations.
The innovation of InfoSum comes from the fact that they have created a decentralized method based on patented technology through which companies can share their data with other companies without passing it on to each other. The technology connects customer records between organisations, without moving or sharing data, thus InfoSum's solution is compliant with all current privacy laws.
InfoSum wants to capitalize on the opportunity provided by the expected high demand for privacy-focused tools and software in the following period. In line with this vision, they raised $65 million in 2021, as part of a Series B funding round, which is being invested into international expansion, in developing its decentralized platform, and in hiring new talent across all divisions. The company counts AT&T, Disney, Omnicom, and Merkle among its clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2021
$65m
SERIES B
Sep 2020
$15.1m
SERIES A
Total funding: $88.1m
Company benefits
- Competitive Salary
- Health Insurance
- Mental Wellbeing
- Stock Options
- Generous Holiday
- Flexibility
Company HQ
Fitzrovia, London, UK
Leadership
Brian Lesser
(CEO, not founder)Currently Board Director at Ogury. Previously Advertisiing and Analytics CEO at Xandr, part of AT&T. Previously North American CEO of GroupM and Board Director at AppNexus.
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