IAM/IGA Technical Account Manager, Saviynt
West Coast
Cloud identity security and management solutions
Open for applications
Cloud identity security and management solutions
1001+ employees
Open for applications
1001+ employees
Company mission
To provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security.
Role
Who you are
- Must have a minimum of 8 years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain
- Must have experience leading delivery projects and strong track record of delivering successful solution outcomes for clients in Identity transformation programs
- Professional work experience as part of an enterprise software company or systems integrator
- Experience interfacing and communicating with clients and partners
- Experience in managing multiple projects
- Experience with project planning, resource management, scope, schedule and status, documentation
- Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Databases (Oracle, Sybase, MSSQL, MySQL) Directories (LDAP, AD) enterprise HR systems (SAP, PeopleSoft) programming languages such as Java, .NET or C++ identity management provisioning systems (Sun, Oracle, IBM, Novell) Security software or internal IT audit experience
What the job involves
- Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is a very experienced TAM, responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts
- He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned may include any of our paid service packages, where the services of an experienced TAM are expected
- TAMs are generally assigned customers with a top-level service package, have high complexity, are high-touch, or are enterprise-level
- Communicate with customers and internal teams to explain products and implementation schedules
- Review technical requirements, schedules, and customer interactions
- Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs
- Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs
- Identify the services and support customers to make effective and productive use of Saviynt platform by bringing in thought leadership in architecture and design
- Produce Service implementation estimates and plans to support the implementation of Saviynt solutions
- Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions
- Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch
- Managing the ongoing relationship with customers to ensure that they continue to make effective use of Saviynt products
- Analyze customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs
- Communicating the Saviynt vision and product roadmap
- Managing upsell and cross-sell opportunities, negotiating contracts and pricing
- Driving expansion opportunities
Our take
Sayvint’s Identity Governance and Administration platform helps secure access to corporate systems in the cloud such as Workday, Office 365, AWS, Salesforce, SAP and Hadoop. It was created to offer an innovative, modern solution as its founder believed that existing identity services were not optimized.
By spending its early years in stealth mode, developing its product technology and switching to a cloud based model, the company was well prepared for a quick up-scale. This has been achieved partly because of the fact that it favours targeting large companies, boasting clients like Marriott, BP, KuppingerCole and Toyota Connected.
Sayvint faces a major rival in the form of SailPoint, which was an earlier entrant in the space, and went public sooner. However, Sayvint is growing rapidly and has converted some notable customers from SailPoint in the process. The company has continually invested in its platform to maintain a competitive edge, earning industry recognition along the way, and has recently concentrated on securing new customers and growing its partner ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$130m
EARLY VC
Apr 2018
$40m
SERIES A
Total funding: $170m
Company benefits
- Competitive Pay: Money isn’t everything, but it sure helps. Base pay + bonuses = a rewarding experience.
- Great Benefits: Medical, dental, vision, & retirement programs. We’ve got you covered from head to toe.
- Flexible Time Off: Our holidays and flexible vacation policies ensure your next vacation is never out of reach.
- Food, Drink & Snacks: You can’t work on an empty stomach. That’s why we frequently provide catered food and a stocked fridge & snack bar.
- Bonding Time: What’s work without a little play? We host birthday celebrations, holiday parties , and team outings to get more fun time together.
- Employee Recognition: Your hard work never goes unnoticed. We celebrate and recognize when our people go above and beyond.
Company HQ
El Segundo, CA
Leadership
Sachin Nayyar
(CEO)Sachin worked as CEO of Vaau for 3 years before joining Sun Microsystems as a Chief Identity Strategist. They were also CEO of Securonix for 13 years.
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