Billing Manager, Flock Safety
$88-133k
+ Flock Safety Stock Options
Senior and Expert level
Remote in US
Public safety operating system
Be an early applicant
Public safety operating system
501-1000 employees
B2BSecurityMachine LearningCommunity
Be an early applicant
$88-133k
+ Flock Safety Stock Options
Senior and Expert level
Remote in US
501-1000 employees
B2BSecurityMachine LearningCommunity
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role
- A minimum of 6 years experience in billing and collection activity at a fast paced, high growth company, with at least 2 years of experience in a training capacity
- You will be someone that places customer service (external and internal) as a top priority and directs your team to do so as well
- Excellent written and verbal communication skills
- Ability to provide guidance and motivate a high performing team
- Able to work independently, effectively managing and using time through organization and structure and supervise and direct team members (we are a remote-first company)
- Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution
- Prior experience in customer service or customer success will be a plus
What the job involves
- Flock Safety is looking for an Accounts Receivable Manager to join our team
- This role is responsible for managing the day-to-day billing, collections and customer support in relation to accounts receivable activity and directing the accounts receivable agents in their daily tasks
- You will be a leader of the team that drives and owns cash collections in the company
- As a manager in the AR team, you will have a billing case target that you will be responsible for achieving. In doing so, you will set expectations and goals for the AR agents and direct their daily activities and functions, working to resolve the more complicated cases that have multifaceted root-causes
- You will be the primary point of contact for customers and internal stakeholders when it comes to billing case matters. You will collaborate with cross functional teams and individuals in executing this responsibility
- You will also ensure the maintenance of accurate and up-to-date collections notes that relate to billing cases to enable the Company to effectively forecast collections
- Be able to answer internal and external customer questions through phone calls and email communications (ticketing system) with a specific focus toward hospitality and customer care
- Reconcile customer account balances and resolve billing issues with customers
- Thorough understanding of our customer billing terms and systems to be able to resolve billing issues
- Meet team objectives, key results, goals and metrics
- Lead or support initiatives to implement processes to improve existing functions and help optimize workflow and resources, as needed
- Train the team as needed in executing their tasks effectively and efficiently
- The First 30 Days
- Gain an understanding of the workflows and root cause analysis of the billing cases for all responsible categories
- Develop a daily cash application reconciliation process to ensure month-end processing
- Gain an understanding of the company’s products and services, customer contractual terms and payment terms
- The First 60 Days
- Deepen your understanding of the workflows and root cause analysis of the billing cases for all responsible categories
- Continue to ensure daily cash application reconciliation process to ensure month-end processing
- Work with the collections team to ensure notes are current and accurate as they relate to cases
- 90 Days & Beyond
- Recommend improvements on the workflows and root cause analysis of the billing cases for all responsible categories
- Ability to provide timing of collections on all your accounts as they relate to cases
- Working independently to resolve customer billing and collections issues and engaging internal stakeholders as necessary
Application process
- Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are
- The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock
- This is your chance to really nerd out with someone in your field
- The Panel: Learn more about the team, responsibilities, and workflows
- You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values
- Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners
- The Executive Review: A chance to meet an executive and view Flock from a different lens
- Be prepared to ask well-thought-out questions about the company, culture, and more
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2024
$200m
SERIES G
Feb 2022
$150m
SERIES E
Total funding: $582.7m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company values
- Embrace change to grow - The only “status quo” at Flock Safety are the outdated systems we plan to disrupt. Our employees know the importance of scaling a business that can continue to serve our growing number of customers and communities. We make a plan, but pivot for the greater good.
- Do the work - We value bias towards action and share a strong commitment to solving problems quickly. No task is beneath any of us, and we always go above and beyond to make communities safer.
- Optimism with a plan - Our teams and leaders set lofty goals, but not without thorough planning and sustained accountability. Here at Flock, you contribute to a positive and supportive workplace while benefiting from a high-performance culture.
- Protect the whole community - Our job at Flock is to positively impact all citizens of a community. Our technology impacts millions of lives of people we will never meet, and that is a serious responsibility.
Company HQ
Home Park, Atlanta, GA
Articles
Leadership
Garrett Langley
(CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
Share this job
View 39 more jobs at Flock Safety