Member Enrollment Specialist, Wellth
$18/hr + monthly bonus
More information about location
Patient platform for long term care plans
Open for applications
Patient platform for long term care plans
21-100 employees
Open for applications
$18/hr + monthly bonus
More information about location
21-100 employees
Company mission
To create habits that last a lifetime.
Role
Who you are
- Excellent interpersonal skills
- Ability to quickly build rapport with prospective members over the phone
- Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth program
- Positive attitude and empathy for patient needs
- Strong organizational skills and the ability to efficiently make a high volume of outbound calls on a daily basis
- Attention to detail and ability to follow proper processes and procedures with care
- Ability to simplify information and communicate effectively, verbal + written
- High School Diploma or GED
- Knowledge of Android and iOS mobile technology; capable of guiding less tech savvy individuals through app download and usage
- Bilingual nice to have - English and Spanish
- We are looking to hire someone who is self-motivated and goal-oriented with a high degree of professionalism
- You will be the face of our company to these patients, and we want you to represent the company at all times
- As a representative, you will be expected to provide a high level of service when introducing the Wellth program and helping patients enroll
- You must have a clear and professional speaking voice/telephone manner with the ability to be friendly, courteous, and helpful
- This role requires patience as we work with a population struggling with chronic diseases who are oftentimes intimidated by technology
- Patients are not always familiar with Wellth and require directed guidance to download the app and learn to use it
- Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field
What the job involves
- As a Member Enrollment Specialist, you will be the first point of contact to our prospective members, with the task of contacting them via phone to introduce and explain the Wellth program and assist them with enrollment by showing them how to download and use our app
- You will also work with the rest of the Member Operations team to conduct feedback outreaches to better help members’ voices be heard
- Our ideal candidate has a passion for healthcare and a desire for personal growth, and a motivated individual will have the opportunity to grow within the company as it expands
Our take
When a patient is in hospital, they’re treated by doctors and nurses - people who can operate on you, take tests, check you’re ok and give you your medication until you're better. But what’s much harder to treat is a patient at home, living their life, who has to take regular medication - but doesn’t. Wellth is on a mission to change that.
It draws on the science of behavioural economics to boast over 90% care plan adherence in patients who use its services, and its platform is very simple - financial incentives for looking after yourself. Users post a picture of their medication, their blood sugar readings, or whatever its they should be doing every day, and Wellth’s AI algorithm checks for inconsistencies (and notifies the relevant parties if anything seems wrong), with the patient receiving reward points to be spent in participating establishments.
Its model is a unique one and has been proven to get results, bagging it major healthcare providers as partners such as Axa and Wellcare. Looking forward the company is further investing in is use of AI to expand its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2023
$20m
SERIES B
May 2020
$10m
SERIES A
Total funding: $37.6m
Company benefits
- Mental health perks
- “Take what you need” PTO Policy
- Medical, dental, vision, and life insurance
- Annual personal development stipend
- Monthly company bonding events
- Diversity & Inclusion training
- 401-K retirement plans
- Paid membership to One Medical
- Culture Committee that supports employees
- Offices in LA & NYC
- Pre-tax commuter benefits
- Quarterly volunteer days
Company HQ
Culver - West, Culver City, CA
Leadership
Alex Zopf
(CTO)Previously worked as a Sales Engineer at Orc Software, Senior Data Engineer at Next Big Sound and Data Consultant at Quartet Health.
Matthew Loper
(CEO)Formerly an Analyst at Health Evolution Partners, UBS Investment Bank, Goldman Sachs and OrbiMed Advisors.
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