Strategic Customer Success Engineer, Fingerprint
$150-170k
Plus bonus
More information about location
Device intelligence platform for fraud detection
Be an early applicant
Device intelligence platform for fraud detection
101-200 employees
Be an early applicant
$150-170k
Plus bonus
More information about location
101-200 employees
Company mission
To empower developers to build safe and seamless online services.
Role
Who you are
- Experience: 5+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts
- Location: Remote, Pacific Time Zone, Preference for candidates located in the San Francisco Bay area
- Technical skills:
- Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations
- Experience working with RESTful APIs and other web services
- Strong SQL skills; PostgreSQL experience preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior
- Familiarity with software development lifecycles and modern API architectures
- Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred
- Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations
- Problem-Solving: Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently
- Communication: Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders
- Adaptability: Track record of thriving in highly ambiguous, fast-paced environments
- Customer Focus: Demonstrated ability to understand customer needs and deliver solutions that drive success
- Collaboration: Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field is preferred
What the job involves
- We are seeking an experienced and dynamic Strategic Customer Success Engineer to join our team
- In this role, you will be the technical point of contact for our enterprise customers, ensuring they receive maximum value from our products and services
- You will collaborate closely with our Customer Success Managers, Sales, Product, and Engineer teams to deliver tailored solutions that meet the unique needs of our most strategic clients
- Your ability to understand customer challenges, provide technical guidance, and drive successful product adoption will be critical to the long-term success of our customers and our company
- Technical Expertise: Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products
- Customer Onboarding: Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals
- Ongoing Support: Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively
- Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction
- Product Adoption: Partner with clients to align Fingerprint’s roadmap with their priorities while driving broader adoption of our capabilities. Capture feedback on performance and feature needs, collaborating with product and engineering teams to shape direction and deliver long-term impact for both sides
- Relationship Management: Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner
- Reporting: Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights. Create reports that highlight trends, risks, and opportunities, and translate findings into actionable recommendations that help clients and internal teams achieve their goals
Our take
Digital fingerprinting is an essential process in web browsers that tracks the digital address of a device to monitor web activity. This technique facilitates the identification of fraud and spam, as well as warning signs of account takeovers. However, the success of this requires users to accept cookies, a requirement that is easy to avoid.
Fingerprint provides a digital fingerprinting tool that generates a unique identifier of browser activity without requiring the user to accept cookies. The service uses the same WebGL and canvas fingerprinting utilized by existing competitors, but instead of focusing on devices, it identifies web activity. Suspicious activity will result in the identified user being logged in a database, allowing the service to be improved for others.
With this innovative approach, Fingerprint has been able to build up an impressive client roster of over 6000 companies, including 16% of the top 500 websites by traffic. As well as displaying sustained growth through funding rounds, the company has also continued to improve upon its offering - for instance, in Q1 2023 it reported a decrease in iOS false positive and false negative rates by 85%.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2023
$33m
SERIES C
Nov 2021
$32m
SERIES B
Total funding: $77m
Company benefits
- Equity
- Unlimited vacation, with a minimum vacation days target
- Remote-first: we work asynchronously and respect time-zone differences
- MacBook (you get to keep it after 3 years)
- A small team with a lean hierarchy where you can make a real impact in shaping the company
- Company meet-ups once a year (we went to Mexico City in 2023!)
- Smaller group meet-ups throughout the year
- $600 yearly budget that you can spend to learn new stuff
- Personal development: we give you the freedom to grow and experiment, work on open-source projects and try new things and ideas
Company HQ
Little Italy, Chicago, IL
Leadership
Valentin Vasilyev
(CTO)Valentin worked as a Software Engineer for the first 9 years of their career, before Team Lead roles at Evrone and Machinio.com. They left this role in March 2019 to co-found Fingerprint the following month.
Dan Pinto
(CEO)Previously co-founded Machino, where they were CTO, and has experience in Software Engineering.
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