Implementation Manager, TransPerfect
Office located in Boulder, CO
Professional translation & localisation services
Be an early applicant
Professional translation & localisation services
1001+ employees
Be an early applicant
Office located in Boulder, CO
1001+ employees
Company mission
To provide the highest quality language services to leading businesses worldwide.
Role
Who you are
- BS/BA required or equivalent work experience
- 2 years minimum experience in Account, Program, Customer Success management roles in a web agency, software or localization company
- Proven experience managing multi-faceted projects from inception to launch
- Fluency in English a must along with excellent verbal communications skills
- Must possess a sense of urgency and the ability to work under pressure
- Demonstrate a high degree of attention to detail and ownership
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Desirable
- Foreign language and localization experience a definite plus
What the job involves
- As a result of continued demand for our products and services, we are looking to for an Implementation Manager to join our global team and work on our GlobalLink Web product that has been experiencing explosive growth
- The product is a specialized website application that offers our clients the ability to support translated versions of their site in multiple languages
- Act as client advocate throughout the execution of the project
- Manage on-boarding and scoping of client requirements at project launch
- Educate client on technical requirements and features, partnering to deliver optimal solution
- Develop implementation schedules in collaboration with client and internal production teams
- Build and document all client management processes
- Build and strengthen client relationships to achieve long-term partnerships
- Identify new business opportunities by having a deep understanding of clients needs and strategy
- Work closely with sales to and mantain KPIs and business growth plans for accounts on your portfolio
- Forecast client budgets to cover ongoing website updates and new initiatives
- Generate accurate cost estimates and handle client invoicing
- Ensure smooth maintenance of language websites and ongoing client satisfaction
Our take
TransPerfect addresses the need for enterprise-level brand growth, tackling the language and culture barrier for companies wanting to expand globally. Its solutions, in short, help companies to communicate with more people in more places.
TransPerfect’s impressive suite of includes AI translation solutions, website localisation and data security, much of which is bolstered by its flagship GlobalLink Translation Management platform. Considered a pioneering force in its sector, the legacy company has spent over three decades adopting technological innovations to further its reach and strengthen its translation mission.
Impressively, the company that has been featured on the Inc 5000 US list of fastest-growing companies numerous times. After a buyout of his co-founder's shares in 2018, now-solo founder Phil Shawe undertook an expansion and innovation drive. TransPerfect’s strong performance and growth since then indicate that this transformation has been successful.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Midtown South, New York, NY
Leadership
Phil Shawe
(Co-CEO & Founder)Graduate of the University of Florida and NYU Stern School of Business. Has been the CEO of the company for over three decades.
Jin Lee
(Co-CEO)Joined the company as a Project Manager in 2003. Became Department Manager then Director of Production, before VP then SVP of of Global production. Became Co-CEO in 2024.
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