Staff Engineer, Ada
$140-192k
AI customer service company
Job no longer available
AI customer service company
501-1000 employees
Job no longer available
$140-192k
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 10+ years of experience as a Backend/Full Stack Developer
- Proficient with backend technologies (Python is an asset)
- Strong understanding of distributed cloud systems architecture and relevant technologies
- Experience leading and managing complex software development projects with autonomy
- Experience working with public APIs to build reliable third-party integrations
- Experience providing mentorship, coaching, and technical leadership to development teams
- Experience designing and implementing scalable, highly available, and resilient software systems
- Strong understanding of non-relational databases such as MongoDB and in-memory stores such as Redis
- Strong communication skills for stakeholders at all levels
- Self-starter, problem solver and strong communicator
What the job involves
- As a Staff Engineer focused helping to build a new product channel for Ada. Your work will have an immense impact on Ada as we continue to grow our company and our technology
- You will be integral in building a scalable, efficient, and robust foundation for our new generative email product
- As a Staff Engineer you will also operate at the cross-team level, with Product, Design and Engineering level impact
- You will be expected to provide technical leadership to teams in aligning and assisting with achieving business and technical goals. This role’s planning horizon and accountability is about 6 months of forward planning
- Execute on our ambitious Ada product roadmap through long-term technical exploration and planning
- Be hands-on in building features, solving scaling and reliability challenges
- Provide expertise to identify areas of opportunity / innovation and help level up our current development practices
- Mentor / coach the team on technical and process improvements and foster collaborative community
- Ensure the team is providing a scalable and maintainable platform for integrations
- Raise the bar for technical excellence with a commitment to quality and reliability
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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