Senior Manager of Strategic Account Management, Socure
$140-170k
+ Equity + Sales incentive bonus
More information about location
Digital ID verification & fraud protection
Be an early applicant
Digital ID verification & fraud protection
201-500 employees
Be an early applicant
$140-170k
+ Equity + Sales incentive bonus
More information about location
201-500 employees
Company mission
To verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
Role
Who you are
- At least 8+ years experience as an Strategic Account Manager/Customer Success Manager/Customer Relationship Manager
- 3+ years of management experience as a CS team manager or leader
- Aptitude to lead an Account Management Team, including hiring top talent and team development
- Experience in developing and implementing Account Management best practices, procedures and tools
- Critical thinking and strategic view skills
- Exceptional communication and interpersonal skills
- Willingness to contribute to evolving needs, structuring and planning
- Outstanding negotiation, challenger selling and consultative sales skills
- Demonstrated experience accessing enterprise-level engagements dealing with complex sales cycles
- Proven creative problem-solving approach and strong analytical skills
- Demonstrated ability to negotiate resources and priorities with multiple stakeholders in order to drive business results
- Proficiency with SalesForce or other CRM software
- Prior experience as a Sales Development Representative or Account Executive with a track record of achieving sales quotes with SaaS related products
- Prior experience in the financial services
- Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
What the job involves
- As the Sr. Manager of Account Management (AM), you will lead a high-performing team focused on driving success in Socure’s Emerging US Market
- With our cutting-edge technology, the CS team plays a pivotal role in partnering with customers to deliver tremendous business value
- Socure relies heavily on our CS teams, who are accountable not only for ensuring customer satisfaction but also for managing renewals and driving expansion
- In this leadership role, you will guide a world-class team, oversee the execution of our mission at the highest levels, cultivate strong relationships with client executives, and solve complex business challenges
- Additionally, you’ll hone the skills that will form the cornerstone of your career, all while positioning Socure for continued success
- You will also spearhead initiatives to develop scalable programs that enhance the efficiency of our Customer Success teams, empowering them to meet the growing demands of our expanding client base
- This role reports to the SVP of Customer Success and is a key leader within the Commercial Center of Excellence. You will work at the forefront of excellence, contributing to Socure’s mission to eliminate identity fraud
- Lead a small but impactful team of AM’s who are the post sales leaders across Socure’s Emerging customer segment
- In addition to leading the team, this leader will be responsible for the identification and development of scaled customer growth
- Recruit and develop a high performing team, helping uplevel the team to meet their goals while preparing them for the next steps in their careers
- Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team
- Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter
- Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point
- Lead team renewal strategies, partnering with cross-functional teams
- Work closely with the GTM teams (Sales, Solution Consulting, TAM’s, etc.) to align on strategies, forecasting, account plans, and expansion opportunities
- Share key insights about Socures’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction
Our take
Socure is an identity platform that aims to improve customer identification for digital transactions. The company is part of a growing market, with rivals in this competitive space including Signifyd, Riskified, AppsFlyer, ClearSale, Kount, SEON, and Fraud Fighters.
The engine delivered by Socure encompasses KYC (Know Your Customer), identity fraud detection, and document verification. With it, companies can scale rapidly by onboarding more good customers, and prevent online fraud. In addition, underbanked consumers who have been excluded from online services by outdated ID verification can gain access to critical benefits and services online.
Socure has rapidly escalated in popularity, and reached a valuation well over $1 billion. Though not immune from the economic downturn of late, which resulted in two high-profile rounds of lay-offs, the company has secured considerable additional funds that will strengthen its financial position as it moves to capitalize on the ever-growing importance of identity verification and trust.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Nov 2021
$450m
SERIES E
Mar 2021
$100m
SERIES D
Total funding: $646.6m
Company benefits
- Health: Comprehensive medical coverage, including vision, dental, and FSA
- Parental Leave: Generous leave allowance for parents-to-be
- 401k: Pre-tax savings for retirement
- Life Insurance: Protect your family in case of emergency
- PTO: Take as much time as you need, when you need it
- 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
- WFH Allowance: Generous reimbursement program to maximize your WFH setup
- Deskpass: Work in an office environment whenever you feel the need
- Mental Health Provider: Connect with clinicians when you need it
- Learning & Development: Self-education allowance & free career coaching
- Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
- Fertility Provider: Family planning solutions for those interested
- Personal Legal Support: Significant discounts with RocketLawyer
Company HQ
Incline Village, NV
Articles
Leadership
Johnny Ayers
(CEO)Founder & General Partner of Switch Hit Ventures. Having been a Senior Consultant at IBM, they became COO and Board Member of Endeavor Up. Since then, was an Advisor at Pager and later founded Socure in 2012.
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