EMEA Customer Success Manager, LogicGate

• 3–5 years of experience in Customer Success, Account Management, or enterprise client-facing roles at a B2B SaaS organization, specifically managing European accounts
• Proven Distributed Autonomy: Strong track record of self-reliance, personal accountability, and time-management skills necessary to thrive in a remote setting
• AI Literacy & Curiosity: Demonstrated interest and practical experience in adopting AI tools, automated workflows, and data-driven methods to elevate productivity and customer success outputs
• Collaboration & On-Site Readiness: Willingness and ability to travel as-needed and work across global timezones for customer meetings, company on-sites, and monthly local UK co-working gatherings
• Executive Communication: Excellent verbal, written, and presentation skills with the ability to tailor messaging from platform administrators up to C-suite executives
• Location: Based in and legally authorized to work in the United Kingdom
• Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above

Desirable

• As the EMEA Customer Success Manager, you will drive product adoption, relationship health, and value realization across a dedicated portfolio of Risk Cloud® accounts
• Operating as a critical member of our UK footprint, you will work autonomously with customers across EMEA time zones while collaborating closely with US leadership and cross-functional teams
• This role combines hands-on GRC domain expertise, self-reliance in a distributed environment, and proactive partnership to turn our customers' risk programs into strategic business advantages
• Manage a Book of EMEA Accounts: Own the end-to-end success and satisfaction for a portfolio of European enterprise customers, ensuring they derive continuous, measurable value from Risk Cloud
• Drive Autonomous Account Strategy: Manage day-to-day account operations, set delivery priorities, and proactively solve customer challenges independently in a distributed, cross-time-zone working model
• Expand Account Footprint: Identify and qualify upsell and cross-sell opportunities using the Risk Cloud Use Case Map, partnering with Sales and Solutions Engineering to expand customer maturity
• Protect Business & Forecast Health: Monitor account risk indicators, maintain accurate churn and renewal forecasts 2–3 quarters out, and execute proactive "save" strategies when at-risk accounts are identified
• Apply EMEA GRC Expertise: Translate European regulatory and compliance requirements—such as GDPR, NIS2, DORA, and ISO 27001—into actionable Risk Cloud configurations and workflows
• Build Executive Presence: Establish strong, trusted relationships with key administrative users, program owners, and executive leadership across European enterprise accounts
• Leverage Modern AI Workflows: Utilize AI tools and platform intelligence capabilities to streamline routine customer management tasks, analyze program data, and deliver tailored customer insights
• Engage via In-Person Touchpoints: Attend scheduled customer, team, and company on-sites, and participate in local UK team co-working sessions to drive cross-functional alignment and collaboration