Senior Sales Strategy & Operations Manager, Multiverse
More information about location
3 days a week in office
Upskilling platform for AI and tech adoption
Be an early applicant
Upskilling platform for AI and tech adoption
1001+ employees
Be an early applicant
More information about location
3 days a week in office
1001+ employees
Company mission
To equip the workforce to win in the AI era.
Role
Who you are
- Experience: 6+ years of progressive experience in a Sales Operations, Revenue Operations, or Sales Strategy role, ideally within a high-growth B2B SaaS environment
- Analytical Skills: High proficiency in analyzing complex datasets to drive business decisions, with strong skills in Excel/Google Sheets
- SQL Proficiency: Advanced proficiency in SQL for data extraction, transformation, and analysis from data warehouses (e.g., BigQuery, Snowflake, Redshift)
- Salesforce Expertise: Deep understanding of Salesforce (SFDC) as an advanced user or administrator, including custom objects, workflows, and process builder
- Strategic & Financial Acumen: A demonstrated ability to think strategically, translating high-level business goals into actionable operational plans. Strong understanding of core SaaS metrics (ARR, NRR, LTV, CAC) and their drivers
- Project Management: Experience managing complex, cross-functional projects from inception to completion, working with teams across Sales, Marketing, Finance, and Product
Desirable
- BI & Dashboards: Experience designing and building sophisticated BI dashboards in tools like Tableau, Looker, Power BI, or similar
- Sales Tech: Hands-on experience with modern sales and marketing technology (e.g., SalesLoft/Outreach, Gong/Chorus, LeanData, ZoomInfo)
- AI/ML Familiarity: Familiarity with leveraging AI/ML in a sales context, such as predictive lead scoring or conversation intelligence
- Sales Methodologies: A deep understanding of sales methodologies (e.g., MEDDIC, Challenger Sale) and the end-to-end sales process
What the job involves
- As we continue our rapid expansion, we’re looking for a highly skilled and strategic Senior Sales Strategy & Operations Manager to join our Revenue Strategy & Operations team
- In this pivotal role, you’ll be the strategic backbone of our GTM organization, responsible for architecting the processes, analytics, and infrastructure that enable predictable revenue growth
- You will drive operational excellence across the entire sales cycle, from lead generation to close, ensuring our go-to-market engine is both efficient and scalable
- This is a high-impact opportunity to shape our sales strategy and execution in a dynamic, mission-driven environment
- This role will report directly to the Director of Revenue Strategy & Operations
- Own the development and reporting of core sales KPIs and metrics, including pipeline generation, conversion rates, sales velocity, average contract value (ACV), and sales cycle length
- Lead deep-dive analyses to uncover trends in sales performance, identify productivity bottlenecks, and provide data-driven recommendations for improvement
- Design, build, and maintain robust business intelligence dashboards and reports (using tools like Tableau, Looker, etc.) for executive-level reviews (e.g., QBRs, Board Meetings)
- Manage the end-to-end sales forecasting processes, collaborating with sales leaders and Finance to ensure accuracy and predictability
- Implement and enforce pipeline hygiene best practices and establish rigorous pipeline review cadences within the sales organization
- Leverage AI-powered insights tools to analyze sales data and customer behavior, translating patterns into actionable recommendations for the sales team
- Serve as a key stakeholder for our GTM tech stack, partnering with our Systems team to optimize Salesforce and integrated tools (e.g., Sales Engagement Platforms, Conversation Intelligence, BI tools)
- Develop and refine sales processes, rules of engagement, and workflow automation to enhance sales team productivity and data quality
- Evaluate and recommend new technologies, including AI solutions, to streamline tasks (e.g., lead scoring, data entry, automated outreach) and improve overall sales force effectiveness
- Partner with Sales and Executive leadership on annual and quarterly planning, including territory design, quota setting, capacity modeling, and market segmentation
- Analyze and optimize our GTM strategy for different segments (e.g., Enterprise, Mid-Market), identifying new revenue streams and opportunities for expansion
- Provide strategic counsel to sales leadership, acting as a trusted advisor on all matters related to sales performance and operational efficiency
- Architect and maintain seamless operational hand-offs between Marketing, Sales, and Customer Success to ensure an optimized customer journey and NRR
- Collaborate closely with Sales Enablement to ensure our operational processes support training initiatives and new hire onboarding
Salary benchmarks
Our take
Multiverse is on a mission to equip the workforce to win in the AI era. That means helping people at all stages of their career gain the tech, data, and leadership skills needed to thrive in an age of rapid automation and AI transformation.
Multiverse positions itself as the upskilling platform for AI and tech adoption, partnering with over 1,500 companies across the UK and US (including Google and Facebook) to deliver a new kind of learning. This approach is grounded in applied, work-based training designed to deliver measurable outcomes. And these apprenticeships are open to individuals of any age or career stage and focus on critical capabilities in AI, data, and tech skills.
And the impact is real. Multiverse learners have driven over $2B in ROI for their employers by directly applying their skills to improve productivity and performance. The company's success is not only reflected in its outcomes, but also in recognition, having secured significant funding in 2022, bringing its post-money valuation to $1.7B and cementing its status as the UK's first EdTech unicorn.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
70 people
Gary, Chief Learning Officer
Our mission
Unlocking economic opportunity and potential for individuals and orgs by closing skill gaps through measured, applied, guided and equitable learning.Insights
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Working from abroad
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- M-Powered long weekend to refresh and recharge
- A focus on wellbeing with access to Spill therapy support and Employee Assistance Programme
- 24 days holiday, 3 winter shutdown days plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(Founder & CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa joined Multiverse in 2019 as a Senior Account Executive. Since then, they have held a number of roles and now serve as the Senior VP/GTM.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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