Senior Sales Strategy & Operations Manager, Multiverse

• Experience: 6+ years of progressive experience in a Sales Operations, Revenue Operations, or Sales Strategy role, ideally within a high-growth B2B SaaS environment
• Analytical Skills: High proficiency in analyzing complex datasets to drive business decisions, with strong skills in Excel/Google Sheets
• SQL Proficiency: Advanced proficiency in SQL for data extraction, transformation, and analysis from data warehouses (e.g., BigQuery, Snowflake, Redshift)
• Salesforce Expertise: Deep understanding of Salesforce (SFDC) as an advanced user or administrator, including custom objects, workflows, and process builder
• Strategic & Financial Acumen: A demonstrated ability to think strategically, translating high-level business goals into actionable operational plans. Strong understanding of core SaaS metrics (ARR, NRR, LTV, CAC) and their drivers
• Project Management: Experience managing complex, cross-functional projects from inception to completion, working with teams across Sales, Marketing, Finance, and Product

Desirable

• As we continue our rapid expansion, we’re looking for a highly skilled and strategic Senior Sales Strategy & Operations Manager to join our Revenue Strategy & Operations team
• In this pivotal role, you’ll be the strategic backbone of our GTM organization, responsible for architecting the processes, analytics, and infrastructure that enable predictable revenue growth
• You will drive operational excellence across the entire sales cycle, from lead generation to close, ensuring our go-to-market engine is both efficient and scalable
• This is a high-impact opportunity to shape our sales strategy and execution in a dynamic, mission-driven environment
• This role will report directly to the Director of Revenue Strategy & Operations
• Own the development and reporting of core sales KPIs and metrics, including pipeline generation, conversion rates, sales velocity, average contract value (ACV), and sales cycle length
• Lead deep-dive analyses to uncover trends in sales performance, identify productivity bottlenecks, and provide data-driven recommendations for improvement
• Design, build, and maintain robust business intelligence dashboards and reports (using tools like Tableau, Looker, etc.) for executive-level reviews (e.g., QBRs, Board Meetings)
• Manage the end-to-end sales forecasting processes, collaborating with sales leaders and Finance to ensure accuracy and predictability
• Implement and enforce pipeline hygiene best practices and establish rigorous pipeline review cadences within the sales organization
• Leverage AI-powered insights tools to analyze sales data and customer behavior, translating patterns into actionable recommendations for the sales team
• Serve as a key stakeholder for our GTM tech stack, partnering with our Systems team to optimize Salesforce and integrated tools (e.g., Sales Engagement Platforms, Conversation Intelligence, BI tools)
• Develop and refine sales processes, rules of engagement, and workflow automation to enhance sales team productivity and data quality
• Evaluate and recommend new technologies, including AI solutions, to streamline tasks (e.g., lead scoring, data entry, automated outreach) and improve overall sales force effectiveness
• Partner with Sales and Executive leadership on annual and quarterly planning, including territory design, quota setting, capacity modeling, and market segmentation
• Analyze and optimize our GTM strategy for different segments (e.g., Enterprise, Mid-Market), identifying new revenue streams and opportunities for expansion
• Provide strategic counsel to sales leadership, acting as a trusted advisor on all matters related to sales performance and operational efficiency
• Architect and maintain seamless operational hand-offs between Marketing, Sales, and Customer Success to ensure an optimized customer journey and NRR
• Collaborate closely with Sales Enablement to ensure our operational processes support training initiatives and new hire onboarding