Senior Technical Account Manager, Trustpilot
Europe
+ Lucrative commission structure, + Company bonus
3 days a week in office
Consumer review website
Be an early applicant
Consumer review website
1001+ employees
Be an early applicant
+ Lucrative commission structure, + Company bonus
3 days a week in office
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Strong English skills
- You are eager to shape a new function. You’re comfortable with ambiguity and excited by the prospect of building processes from the ground up
- You have proven experience in technical account management or solution support within complex SaaS or web technology environments
- You possess a solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST)
- Experience partnering with enterprise clients across different European markets; additional European languages are a plus but not a requirement
- You have strong troubleshooting skills and the ability to translate "tech-speak" into clear business value for C-level stakeholders
- You have a customer-centric mindset and are comfortable navigating the needs of both internal engineering teams and high-value external partners
- You are comfortable using Salesforce, ticketing systems (like Zendesk or Jira), and data analytics tools
- Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
What the job involves
- We’re looking for our very first Technical Account Manager (TAM) for the European market. This isn't your typical "follow the manual" kind of job. You’ll be the go-to technical partner for our biggest and most complex customers across Europe, making sure their integrations are rock-solid and their technical performance is top-notch
- As the first person in this role for Europe, you’ll be a bit of a pioneer. You won’t just be executing a process; you’ll be helping us build it.
- You’ll act as the human bridge between Customer Success, Product, and Engineering - translating "tech-speak" into business value and ensuring our high-value clients get the most out of Trustpilot. If you love solving puzzles and want to have a real say in how we support our biggest European brands, this is for you
- You’ll partner with leadership to define best practices, workflows, and what "excellence" looks like for technical account management at Trustpilot
- Oversee technical setup and API configurations for our top-tier European enterprise clients, ensuring a seamless "go-live."
- Serve as the primary technical point of contact post-launch, ensuring performance, uptime, and swift issue resolution
- Partner with Customer Success Managers to monitor product usage, ensuring customers are fully leveraging our technical capabilities to meet their business goals
- Represent the technical needs of our most complex customers to Product and Engineering teams, driving the prioritization of key platform improvements
- Manage escalation paths and coordinate the resolution of critical technical incidents with speed and transparency
- Work across borders with Product, Support, and Success teams to ensure a cohesive, world-class customer experience
- Surface recurring issues and innovative ideas to enhance platform reliability and improve overall customer outcomes
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.2m
LATE VC
Total funding: $179.1m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
Salary benchmarks
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