Site Reliability Engineer, Abnormal Security

• Bachelor’s in Computer Science, Computer Engineering, or equivalent professional experience
• 4+ experience as a Site Reliability Engineer, responsible for the reliability of shared services
• Experience with a public cloud provider (AWS, Azure, GCP), observability stack (Prometheus, Grafana), and incident management tools (PagerDuty, Sentry, Slack integration)

Desirable

• Enterprises of all sizes trust Abnormal Security’s cloud products to stop cybercrime
• These products must scale with the growth of our customers, and ensure reliability and availability by being resilient
• This is where our SRE fits in, ensuring the prevention, detection, efficient remediation, and quick recovery from outages that impact the Abnormal Security Platform
• Come empower the rest of engineering to stop cybercrime as we expand our offerings across both clouds and regions
• Build tools and processes to standardize deployment of Abnormal Security product suite in a multi-datacenter setup
• Partner with R&D teams to develop pre and post deployment checklists, canary test environments and workflows, and safe rollback processes
• Identify gaps in existing processes and advocate for necessary changes to improve overall system stability and availability
• Lead the Production Readiness Review process to ensure the resilience of systems before customer deployment
• Oversee the Critical Change Management Review process for the safe application of changes to critical services
• Develop and enforce architecture guidelines to minimize downtime and ensure high system availability
• Establish consistent definition of metrics for “Is this product working”
• Define and monitor SLAs/SLOs for critical systems, actively tracking deviations and triggering alerts when necessary
• Define incident severity classification guidelines and implement incident response protocols to promptly address issues and reduce downtime
• Facilitate effective communication between Engineering and Customer Success teams during incidents
• Design and implement tools to expedite system recovery and minimize the impact of incidents
• Develop guidelines for Post Mortems after incidents to prevent recurrence