Customer Success Manager, Sweep
€40-55k
1-5 days a week in office
Carbon footprint management solution
Be an early applicant
Carbon footprint management solution
101-200 employees
Be an early applicant
€40-55k
1-5 days a week in office
101-200 employees
Company mission
To help businesses track and act on their carbon, so they can become forever companies.
Role
Who you are
- 3+ years of experience in customer success, account management, business development or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to connect the dots
- Experience working in a SaaS company ideally in the B2B Enterprise space is a plus
- Experience and understanding of the Carbon & ESG/Sustainability industry
- Knowledge of CRM tools and customer success platforms, SalesForce and Intercom are a plus
- Ability to develop and execute account plans for complex organizations
- Ability to lead intricate negotiations
- You are strong in building relationships with customers and work across teams
- You are quick on your feet, but when it comes down to it you value quality over quantity
- You are open to constructive feedback
- You are enthusiastic, self motivated and autonomous
- You have Exceptional ability to communicate and foster positive business relationships
- You care about our mission to create a better future for all of us
What the job involves
- Sweep is hiring a Customer Success Manager to work on our enterprise climate program software
- As part of the Success team, you will help our customers along their climate journey using our SaaS tool – you will provide ongoing support to our clients building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates
- You will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us
- You will also work closely with the other teams to ensure customer questions and concerns are addressed in a timely manner
- Manage a portfolio of enterprise customers and actively contribute to maintain a high satisfaction level towards our products and services
- Guide customers on the use of our tool during the success phase and be their primary point of contact after project phase (onboarding and implementation)
- Build strong, long-term relationships with customer project leaders and C-levels by understanding their needs and staying in constant communication
- Support customers in the adoption and expansion of their Sweep program, having a strong focus on problem solving
- Develop and implement, adoption, expansion and retention plans for customers
- Prepare renewals & upsells by identifying customer needs
- Educate customers and connect them with resources needed to achieve product use success (online training content, webinars, help center, etc.)
- Carefully monitor operations in order to guarantee operational KPIs are met
- Escalate and resolve conflicts arising from challenging customer experiences and/or other areas of concern as needed and proactively evade dissatisfaction
- Liaise between Product, Marketing, Implementation Sales and other internal teams to create a seamless experience for our customers
- Work with the marketing team to develop customer advocacy programs that leverage customer success stories, referrals and testimonials
- Build and nurture our customer champions community
- Analyze customer data to identify usage trends and patterns and develop strategies to improve customer satisfaction and retention
- Provide internal feedback to guide our team with the product and strategy roadmap
- Proactively identify areas for improvement in our customer support processes to reduce our response time and make sure customers receive timely and effective support
- Identify and promote product updates relevant to a customer’s needs, industry, usage patterns to ensure optimal use of our solution and its adoption by our customers
- Constantly monitor and improve key metrics like NPS and Health Score
Our take
Even as eco-friendly sentiment increases, the vast majority of companies aren’t measuring their emissions accurately and regularly. And, with ESGs and carbon-tracking ramping up the corporate agenda, companies are scrambling for solutions, especially in light of the coming sustainable reporting regulations.
Sweep, which targets carbon management in large enterprises at the FTSE 500 level, delivers software that enables users to "take control of their climate journey" - with a toolsuite that makes carbon data collection, security and analysis seamless and automated.
With Sweep, the burden on companies to track their impact is lessened, leaving them to focus on actively reducing their carbon footprint and contributing to global net-zero efforts. Though there are other players in the market, such as Plan A, Watershed, and Emitwise, Sweep has secured itself a leading position with smart partnerships and a deep focus on the specific tech requirements of the space.
The company has seen good funding, being one of the best-funded carbon management platforms on the market. In 2022, Sweep interestingly reported on the ineffectiveness of traditional carbon offsetting - which has for some time been up for debate - and published a carbon reduction methodology designed to "limit financial and reputational risks and add moral weight to corporate climate programmes". It is now partnering with technology companies like 3Degrees and Urbanomy to build new decarbonisation strategies for businesses.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% female employees
53% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2022
$73m
SERIES B
Dec 2021
$22m
SERIES A
Total funding: $100m
Company benefits
- Lunch voucher
- Health insurance entirely free for you and your family
- RTT
- Trust and flexible working hours
- Personal development training fund
- Global and team offsites
- Hybrid environment (At least 1 day per week at the office)
Company HQ
Antigone, Montpellier, France
Articles
Leadership
Rachel Delacour
(CEO)Previously Co-Founder & CEO of BIME which was acquired by Zendesk. Rachel has extensive experience as a board member alongside her role as CEO and co-founder of Sweep.
Yannick Chaze
(CTO)Worked at Zendesk for four years, ultimately as a Senior Engineering Manager. Former Lecturer at Polytech Montpellier.
Raphael Güller
(CDO)Worked at Zendesk for four years, ultimately as Creative Director. Has also been Creative Director at Neue Zürcher Zeitung.
Salary benchmarks
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