Customer Success Manager, Practi

£30-45k

Plus bonus

Mid level

London

3 days a week in office (Waterloo, London)

Increasing access to healthcare through financial technology.

Job no longer available

Increasing access to healthcare through financial technology.

21-100 employees

FintechHealthcareB2BFinancial ServicesSaaS

Job no longer available

£30-45k

Plus bonus

Mid level

London

3 days a week in office (Waterloo, London)

21-100 employees

FintechHealthcareB2BFinancial ServicesSaaS

Company mission

Our mission is to increase access to healthcare through financial technology. We strive to ensure that every patient can receive the care they need through financial products tailored to their circumstances. We envision a future where the UK healthcare sector benefits from the same innovative financial technology as other industries.

Job

Company

Role

Who you are

Prior experience in a client management role & defining the customer engagement function
You will have a proven track-record in managing and engaging in client relationships. You must be highly attentive, organised, and proactive. You will enjoy finding new ways to delight our customers
Customer-focused mindset, every action you take is for the benefit of the customer
You're looking to drive your career forward by joining a dynamic and fast-growing company that offers the opportunity for you to develop your skills quickly
Possess strong written communication, problem solving and analytical skills
At least 3 years experience in managing accounts preferably within a SAAS business
BA Degree

Desirable

Experience working at a Healthtech company, preferably a start/scale up

What the job involves

The Customer Success/Engagement Manager is the face of the company to our growing client base. You will focus on providing a high-class experience to all customers & contribute to the continued growth of the company
Be responsible & take ownership for the health of your own accounts
Constantly on the lookout for new ways to improve the experience of our customers. You will enjoy finding new ways to delight our customers
Dynamic attitude to solution finding & thinking outside the box when a system/outreach is required
Proactively outreach to help our customers maximise the benefit of Practi & never settling for mediocrity
Liaising with our sales/ops teams to improve outreach to drive product adoption
Manage cancellation requests from your portfolio of customers & owning customer retention
Use data to identify and monitor customer health scores and identify risk clients
This role reports into the Head of Growth

Salary benchmarks

Our take

Healthcare practitioners worldwide grapple with the time-consuming nature of administrative work, a crucial but often overwhelming aspect of running a practice. Recognising this, Practi is changing how practitioners run their practices by offering cutting-edge software solutions designed to automate and streamline administrative processes, alleviating a significant burden on healthcare professionals.

Originally focusing on the dental industry, Practi has demonstrated its viability and value in the market. The well-funded startup is strategically positioned for substantial growth. With a solid foundation in the allied healthcare sector, Practi is poised to expand its footprint into various healthcare verticals.

As Practi gains momentum and scales its operations, the company continues to invest in talent acquisition to accelerate the ongoing development of its software. The success of its market launch serves as a testament to Practi's commitment to enhancing the efficiency of healthcare practices, allowing practitioners to devote more time and energy to their primary focus - patient care.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Employee endorsements

Opportunities to learn

"Development is something that is really important at Practi. Joss, the CEO, will regularly host (optional!) workshops and sessions on topics like..."

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Funding (2 rounds)

May 2023

$7.2m

SEED

Sep 2022

$4.6m

EARLY VC

Total funding: $11.7m

Company benefits

Annual Bonus
28 Days Holiday
Pension
Life Insurance
An annual budget for a range of other benefits, including a health cash plan
Away Days
Flexible Working

Company values

Courage
Trust
Ambition
Humanity
Curiosity
Play

Company HQ

South Bank, London, UK

Articles

The Case Acceptance Problem

Leadership

Joss Duggan

(Co-Founder & CEO)

Ex-Deloitte Digital, successfully exited his first FinTech start-up in 2018 to ComparaOnline in LatAm, led the Product & Agile Transformation at GSK.

Diversity, Equity & Inclusion at Practi

Building a company to serve clinicians and patients in healthcare means we need to maximise our diversity of thought, so we can bring the best solutions to bear on such important problems. We also know that diversity of thought is a product of diverse talent, which manifests itself in many ways.
Gender, sexual orientation, ethnicity, neurodiversity and socio-economic background are all areas that we spend time thinking about and we want to see many more applications from typically under-represented groups.
We have a 50/50 gender split across the company and 33% of our amazing colleagues are people of colour - whilst these only represent two dimensions of diversity, we are consistently looking for new ways to find, attract and retain incredible colleagues.

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