Associate Product Manager, Housecall Pro
Risk
$70-88k
+ Equity plan
Home services business management software
Job no longer available
Home services business management software
1001+ employees
Job no longer available
$70-88k
+ Equity plan
1001+ employees
Company mission
To help home service professionals succeed.
Role
Who you are
- You are eager to learn, adapt, and take on increasing ownership of Risk-related product initiatives
- You are data-driven, customer-focused, and passionate about building solutions that make a real difference. By joining our team, you commit to personal and professional growth while helping drive innovation in our products
- 1+ years of experience in product management
- Experience in risk, fraud detection, and/or cybersecurity
- Bachelor's degree in related field or equivalent work experience
- Experience using ‘growth stack’ tools a plus (i.e. Amplitude, Segment, Braze, Launch Darkly and others that enable product managers to rapidly experiment and measure results)
- Passionate about user experience and deep customer empathy
- Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
- Excellent collaborator and communicator, both written and verbal, enabling you to engage and inspire teams and stakeholders
- Forward thinker with a passion for solving complex problems with innovative, simple ideas
- Genuine humility paired with a growth mindset that drives you to learn, investigate, and ask the “why”
What the job involves
- As an Associate Product Manager, Risk, you support the safe growth and optimization of our products by driving the research, planning, and execution of risk protections
- Working closely with product managers, Risk operators, engineers, data scientists, Information Security, and other stakeholders, you contribute to defining and prioritizing work that drives platform trust and stability without negatively impacting customer experience
- Our product and Risk teams thrive on collaboration, curiosity, and delivering high-quality and data-driven software experiences
- This is a technical role that will require top-notch communication (written, visual, verbal) and curiosity. In addition to driving the build of Risk-related solutions with Engineering and Data teams, you will work with Product Managers and Engineers across our platform to understand the products they are launching and what new risks (fraud, security, and otherwise) they introduce to the system
- You will drive alignment on what the vulnerabilities are and what solutions best protect them, given the constraints of launch timelines and the needs of internal teams that respond to fraud and security incidents
- You will become an expert at tackling ambiguous problems and driving alignment across multiple stakeholder groups. You will occasionally drive security-related incident response and relish the opportunity to become comfortable in that setting
- Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success
- Think. Help identify market opportunities and contribute to product vision and strategy
- Conduct in-depth interviews, surveys, and market research
- Analyze customer and business data
- Draft and present strategy and product overview documents
- Explore. Collaborate with key cross-functional stakeholders (e.g., Risk Analytics, Engineering, Data Science, Risk Operations, Information Security ) to inform and validate compelling solutions to the problems/opportunities in your product areas
- Support stakeholders with sound design instincts and clear thinking
- Co-create user flows that capture insightful data
- Partner with business and go-to-market functions to refine product (e.g. positioning, pricing, risk management, and operational requirements)
- Conduct user testing to validate solutions
- Plan. Effectively plan how to go from idea to delivered product and communicate that plan to others
- Create, update, and communicate roadmap
- Plan day-to-day operations of the product team in an agile environment
- Build. Drive the execution of building features and functionality and maintain momentum across stakeholder groups
- Launch & Learn. Pull together everything needed to effectively launch, measure, learn, and iterate quickly to improve the product and its performance
- Create measurement plans to monitor usage & performance, recognize irregularities, and perform root cause analysis to solve problems
- Contribute to and support adoption plans
- Rapidly develop post-launch product iterations
Our take
Housecall Pro is a leading software platform built for home service professionals, including hVAC, plumbing, and electrical contractors. It operates in a market where managing jobs, schedules, customer communications, and billing can be complex and time-consuming.So, by providing tools to simplify these tasks, Housecall Pro helps service businesses run their operations more smoothly.
Trusted by over 200,000 professionals, Housecall Pro offers a suite of tools for scheduling, dispatching, invoicing, and customer communication, all powered by AI-driven automations. And its platform is designed to make day-to-day operations easier so pros can save on time and focus on delivering quality work.
The company recently launched initiatives that further cement its role as an innovator in the industry too. Its partnership with Bluon brings AI-powered HBAC support and an extensive technical database directly into the workflow, helping technicians complete jobs faster and with more accuracy. Meanwhile, the Electrical Toolkit app provides electricians with professional-grade calculators and tools for precise, NEC-compliance work. With these advancements, Housecall Pro isn't just supporting current operations, it's shaping the future of homer service software.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
- Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(Co-Founder & Chief AI Officer)Previously CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Co-Founder & Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(Co-Founder & SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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