Customer Care Specialist, LegalZoom
$33.8-43.8k
5 days a week in office
Online legal advice platform
Be an early applicant
Online legal advice platform
1001+ employees
Be an early applicant
$33.8-43.8k
5 days a week in office
1001+ employees
Company mission
To make legal help should be a fundamental right, easy to understand, afford, and access.
Role
Who you are
- 1+ years’ experience in customer-facing roles, preferred
- Troubleshooting experience
- Basic computer knowledge
- Ability to resolve complex issues in a timely and efficient manner
- Consistent track record of KPI achievement
- Self-starter who takes initiative and works with limited direction
- Impeccable communication skills
- Proficient computer skills and the ability to navigate multiple applications
- Schedule: On-Site Monday-Friday 8:00 am-5:00 pm CT at 11501 Domain Drive, Suite 200, Austin, TX, 78758
What the job involves
- From day one, the Customer Care Specialist is LegalZoom’s initial connection to the customer, providing a positive customer experience, taking a consultative approach to the customer relationship, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time
- Account Representatives breathe life into our product and service portfolio and play a critical role in bringing excellence in customer experience to the company’s top client relationships
- Assist Customers with phone and email inquiries about order status, payments, refunds, and site operation, as well as provide information about LegalZoom products and services
- Serve as a liaison between Customers and other departments to communicate information
- Use common Customer feedback to identify opportunities to continuously improve the Customer Experience
- Work on independent or cross-functional pilot teams focused on improving products and processes related to Customer Experience
- Ability to think creatively and use various methods in problem-solving; ability to anticipate and resolve problems
- Work on different products or process pilots focused on improving Customer Experience
- Assure quality and accurate representation of products; represent the company professionally and ensure that potential Customers have an exceptional experience
- Thrive with the support of your teammates in daily/weekly meetings and fun team challenges
- Develop top-performing Customer Service skills with our training and development programs
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer, with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
However, it has found space to grow its operations nonetheless, partially due to the rise in interest in digital solutions. An IPO in 2021 also enabled LegalZoom's growth, though in 2024 a class action is underway to investigate the company's significantly lowered share prices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Private healthcare
- Pension
- Eye care
- Discount legal fees
- Season ticket loan
- Cycle to work
- Fundraising match
- Life assurance
- Chill-out area
- Massages
- Office yoga
- Social events
Company HQ
Downtown, Glendale, CA
Leadership
Robert Shapiro
(Co-founder)Co-founder of ShoeDazzle.com and Chairman of the Brent Shapiro Foundation for Alcohol and Drug Awareness.
Brian Lee
(Co-founder)Co-founder of ShoeDazzle.com and The Honest Company. Previously Attorney at Skadden Arps. J.D of Law at UCLA School of Law.
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