Associate Director of Customer Insights & UX Research, Hims & Hers
$82.00 – $95.00 per hour + ESPP
Multi-specialty telehealth platform
Be an early applicant
Multi-specialty telehealth platform
1001+ employees
Be an early applicant
$82.00 – $95.00 per hour + ESPP
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- You’re a seasoned insights leader who combines research expertise with strategic intuition
- You’ve mastered both foundational and fast-turn research approaches, know how to connect insights to key business objectives, and can influence decisions at the senior level
- You bring deep curiosity about human behavior, an ability to “connect the dots,” and a passion for storytelling that makes data come alive
- You’re comfortable juggling multiple research objectives at once - from exploratory to evaluative, qual to quant, foundational to tactical - and choosing the right methodology to fit each business question
- You thrive in environments where priorities evolve, navigating complexity with structure and clarity
- You’re equally at ease managing vendors and running research yourself - from study design and moderation to synthesis and executive storytelling, and you know how to balance rigor with pragmatism to drive impact
- 10+ years of experience in consumer insights, market research, and UX research (mix of client- and agency-side experience preferred)
- Demonstrated ability to lead strategic, multi-stakeholder research programs end-to-end
- Proven experience influencing senior leaders and connecting insights to tangible business outcomes
- Deep knowledge of both qualitative and quantitative methodologies
- Strong project management skills; comfortable managing multiple initiatives simultaneously
- Exceptional storytelling and communication skills - able to distill complex insights into simple, compelling narratives
- Comfort working in ambiguous, fast-paced environments and shifting seamlessly between strategic and tactical execution
- Familiarity with healthcare, wellness, or DTC industries is preferred
What the job involves
- This is a temporary position for 6 months
- Hims & Hers is seeking an Associate Director to join our Customer Insights & UX Research team on a full-time, six-month contract
- In this role, you’ll lead high priority research initiatives that help shape how we understand our consumers and bring their voice into business, product, and brand decisions
- You’ll serve as the strategic insights lead across multiple categories, partnering closely with senior stakeholders in Marketing, Product, Brand, Comms, and Clinical to identify knowledge gaps, design research programs, and translate findings into actionable strategies that drive business impact
- Lead research for two emerging categories while overseeing thought leadership and marketing claims initiatives that shape brand and business strategy
- Act as the go-to insights expert for assigned categories, deeply understanding priorities and identifying opportunities where research can drive impact
- Design and manage end-to-end research, including vendor selection, contracting, methodology design, and analysis
- Translate complex data from multiple sources (quant, qual, clinical, claims) into clear insights and business implications
- Partner with cross-functional teams, including Marketing, Product, Brand, Comms, and Clinical Research to align insights with business goals and inform strategic decisions
- Influence senior stakeholders, framing insights in the context of business challenges and opportunities
- Track and socialize the impact of insights initiatives, ensuring visibility and alignment across teams
- Elevate insights storytelling, ensuring the consumer voice is represented in strategic and creative forums
- Collaborate with other Insights team members to connect learnings across categories and identify broader themes
- Contribute to process and operational excellence in the Insights function (budgeting, vendor management, legal guidelines, and knowledge management)
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. Recent launch of an app has helped the company grow significantly. Further, it is focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumising shampoos.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Dental insurance
- Maternity & Paternity Leave
- Gym Membership
- Commuter Checks & Assistance
- Work from home opportunities
- Health insurance
Company HQ
Marina District, San Francisco, CA
Leadership
Andrew Dudum
(CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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