Implementation Consultant, Iterable

• Experience in customer-facing roles with business and technical stakeholders
• Experience in marketing or growth operations, enterprise email marketing, mobile marketing, or similar marketing automation CRM platforms
• Experience gathering requirements and facilitating system integrations for customers of all sizes
• Strong interpersonal skills, a high degree of emotional intelligence, and be a great listener
• Intrinsically motivation to teach and coach others and constantly learn
• A high aptitude for verbal and written communication
• An analytical mindset to solve problems, connect complex ideas, and think strategically
• An ability to manage and prioritize multiple projects, competing customer demands, and meet target dates
• A service mentality to go the extra mile to help your customers and teammates
• An adaptable, engaging attitude and ability to not take themselves too seriously

Desirable

• Quickly become experts in growth marketing and the Iterable platform and ecosystem
• Lead customers through successful implementations of the Iterable platform
• Build relationships with key stakeholders by learning and solving their challenges
• Manage internal resources, customer resources, and third parties as needed
• Configure the platform and onboard marketers and developers in template and campaign set up, technical integrations, A/B testing, reporting, and regular onboarding meetings
• Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, and long-term success plans
• Advocate internally for your customers’ product needs
• Effectively manage and complete on-time multiple projects simultaneously
• Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
• Keep your project plans and meeting notes organized and up to date in our system of record
• Actively engage in team meetings and discussions in order to share, successes, learn solutions, and propose ideas
• Contribute to innovations in our processes, operations, tools, team structure, and service offerings
• Participate in cross-functional improvement initiatives to support achievement of our OKRs
• Travel up to 25% in order to gain valuable in-person with key clients