Solutions Architect, Grafana Labs
EST USA
$144-173k
All of our roles include Restricted Stock Units (RSUs)
The open and composable observability platform
Be an early applicant
The open and composable observability platform
1001+ employees
Be an early applicant
$144-173k
All of our roles include Restricted Stock Units (RSUs)
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- 3+ years of experience working on deployment teams, using project management techniques
- Exposure to o11y stack (visualization, alerting, metrics, logs, traces)
- A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
- Self-starter, adept at picking up new skills and technologies, and eager to break new ground
- Excellent communication skills to communicate with customers, partners, and internal members
- Vision to help us take our company to the next level
- Kubernetes experience
- Linux system administration
What the job involves
- Grafana Labs is looking for a Solution Architect to join our world class Packaged Services team
- Our Solutions Architects are responsible for driving customer onboarding and achieving a fast and reliable value realization
- Our SAs provide customers with guided training, hands-on implementation support, and targeted business and technical consulting to ensure customers adopt Grafana smoothly and unlock meaningful value quickly
- As a Solutions Architect, you will work with new customers to deliver our packaged services and drive successful adoption of Grafana and related technologies
- In this role, you’ll directly implement key components of their observability stack, optimize usage to keep costs low from the start, and help establish a customer Center of Excellence through training and best-practice guidance
- When customers fall behind or encounter challenges, you will provide prescriptive technical direction to keep their implementation on track
- By leveraging training content, product insights, and prescriptive delivery frameworks, you’ll support customers during the most critical stage of their Grafana journey and ensure they have an exceptional experience with our engagements
- Our Solutions Architects are deeply specialized Professional Services technologists
- They bring strong observability fundamentals - understanding why Kubernetes matters, how it integrates with Prometheus, the distinctions between logs and metrics, the “pets vs
- Cattle” paradigm, and more
- You will thrive in this role if you enjoy staying hands-on at the keyboard, working in the command line, and pairing that technical depth with customer engagement, project management, and structured delivery
- In addition to strong technical expertise, a Solutions Architect must also bring solid project management skills to effectively track and manage the progress of customer initiatives
- As a rapidly expanding program within Grafana Labs, we’re looking for candidates who are scrappy, technical, and self-driven - people who are excited to join a growing company and help shape both our organization and the customer experience!
- Provision licenses for new customers
- Directly implement Grafana products during customer onboarding
- Collaborate with Sales, SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post sales
- Teach training sessions using our standard content, as well as customized or engagement specific material when needed
- Collaborate with Customer Experience strategy teams to create and manage engaging and useful onboarding documentation, videos, presentation material for customers
- Document and share customer success and intervention stories
- Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
- Have deep observability expertise in order to implement, train and troubleshoot with our customers
- Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
- Work with the team to enhance customer documentation and create internal enablement material
- Effective in understanding business needs and distilling the information into business and technical requirements
- Comfortable working with business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
- Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers
- Be a strong advocate for adherence to standards and best practices
- Stay current on Grafana Labs, observability, and related technologies
- You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements
- If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you
Application process
- Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings
- The recruitment team will continue to review inbound CVs manually to identify alignment with current openings
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, Grafana boasts over 25M users globally, with a customer base exceeding 5,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company HQ
Financial District, New York, NY
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering experience at PalVision and iiNet.
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