Sales Engineering Program Manager, Pendo

• We’re seeking someone flexible and with an eclectic background, who is driven and passionate about helping drive our operations forward
• Some hands-on experience with web-development, specifically building small-scale websites using modern web technologies and best practices, including common SPA frameworks
• Understanding of APIs and/or connector tools such as Tray.io
• Excellent project and time management skills with the ability to self-motivate and meet deadlines
• Ability to work cross functionally and translate varying needs into tangible deliverables
• Experience using Salesforce to make reports and dashboards
• An entrepreneurial and do-er mentality: you like to come up with new ideas and creative solutions, and put them into action
• Good analytical skills and attention to detail with the capability to appropriately define issues, questions, and data
• Strong understanding of sales engineer processes and needs

Desirable

• We’re hiring for a crucial part of the Presales Team, a Sales Engineering Program Manager
• Reporting in to the Global Vice President, Sales Engineering, this is not a customer-facing role, but one that helps drive many of the programs and initiatives that are fundamental to the success of the Go-To-Market org
• From week to week, your activities may look different; one week leading a program for SE’s to overhaul demo video assets, another modifying scripts in our demo environment, another week creating automations or tweaks through various tools to improve our processes, or another working closely with product marketing and enablement to help with new feature launches or customer events
• Throw in some operations and enablement, and this is a very robust role
• What is exciting about this role is that you will have the opportunity to work with many different functions within Pendo and gain a wide variety of experiences that you can use to shape your career
• Partner with Go-To-Market leaders to develop thoughtful and innovative programs or projects that support the strategic direction and/or goals of the sales engineering organization
• Recommend and drive initiatives and tactics to improve performance and productivity
• Implement, develop, and manage changes of a technical nature to ensure project goals are achieved and maintained
• Produce accurate and timely reporting and documentation of program/project status throughout its life cycle
• Own our demo engineering function to help ensure demo assets and project deliverables stay on track
• Own sales engineering operations in existing systems including Pendo and Salesforce
• Partner with our Enablement team to develop and launch technical enablement for Presales